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#1 Posted : Monday, August 2, 2010 3:34:03 AM(UTC)

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We have had a few instances where the SourceFileSize is zero. When this happens, the thumbnail that is uploaded is a generic "file" icon from Windows.

I'm not sure why this is happening, or how best to remedy this from the server to uploader communication.

#2 Posted : Monday, August 2, 2010 3:07:31 PM(UTC)

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Thank for contacting us.

James, please let me know the following:
  1. the Image Uploader version number;
  2. the used type of browser and its exact version number;
Could you provide me with a link to your site (login/password, if any) where you experience this problem? If it is not possible, please send code snippet with configuration of Image Uploader. Also it would be great, if you send me a couple of used images to test.

Looking forward to reply from you.
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
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