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shawno  
#1 Posted : Wednesday, November 22, 2006 2:07:37 AM(UTC)
shawno

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Hi guys, We are upgrading our software to v4.0 No problems with ActiveX or Java using Windows for IE and FF. However there is an issue with FF using Mac OSX (all the latest updates have been installed). We are using v2.0 Java. I'll detail the process: * Go to page to upload * No issue with selecting images and selecting upload. BUT - when i drag the photos down the the upload area it still says 0 files are selected at the top of the page * if I click upload - I get a positive response that uploaded is complete BUT images are not added to gallery pages When our IT guys looked into in the Java console they said: well, seems there is using different applets for Win and MacOs, because I see in the console absolutely another - Java Plug-in 1.5.0_09 Using JRE version 1.5.0_09 Java HotSpot(TM) Client VM Any idea of what is going wrong here? Thanks SP
Alex Makhov  
#2 Posted : Wednesday, November 22, 2006 12:50:28 PM(UTC)
Alex Makhov

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Hello, I have tried to reproduce your problem on our Mac but failed. Try to use our standard samples and write in more details how to reproduce the problem and what was written on the Java console.

Edited by user Tuesday, October 28, 2008 6:02:47 AM(UTC)  | Reason: Not specified

Sincerely yours, Alex Makhov UserPostedImage Follow Aurigma on Twitter!
shawno  
#3 Posted : Wednesday, November 22, 2006 3:58:13 PM(UTC)
shawno

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Hi Alex, Here is the information. I ended up using the FF Java console Plug in to find this:
Code:
Thu Nov 23 07:49:39 GMT 2006 JEP creating applet com.aurigma.imageuploader.ImageUploader (http://www.oursitename.com)
ImageUploader version: 2.0.79
Current document URL: http://www.oursitename.com
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
Reading cookies [I removed all the cookies details for this post]
Reading referer
Referer: http://www.oursitename.com
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
Reading additional form content
Error occurred while processing additional form
null
Uploading to http://www.oursitename.com
Setting HTTP params: Host=www.oursitename.com
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
Starting upload
Status =[200]
Nov 23, 2006 7:51:36 AM org.apache.commons.httpclient.HttpMethodBase getResponseBody
WARNING: Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is recommended.
Upload complete. Result page:

EndOf Result page
I also went to your site and have this info as well:
Code:
Thu Nov 23 08:01:15 GMT 2006 JEP creating applet com.aurigma.imageuploader.ImageUploader (http://demo.aurigma.com/ImageUploader40/)
ImageUploader version: 2.0.50
Current document URL: http://demo.aurigma.com/ImageUploader40/BasicDemo/default.aspx
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
Reading cookies
<<< ProxyClassLoader: defined LiveConnectProxy class. >>>
<<< Here're the permissions you've got: >>>
<<< java.security.Permissions@47b3ee (
 (java.net.SocketPermission demo.aurigma.com connect,accept,resolve)
)
 >>>
Cookies: ASP.NET_SessionId=x5m2ugah3mepp1ullxw3v555
Reading referer
Referer: http://demo.aurigma.com/ImageUploader40/BasicDemo/default.aspx
Exception in thread "Image Fetcher 2" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
Thu Nov 23 08:05:48 GMT 2006 JEP creating applet com.aurigma.imageuploader.ImageUploader (http://demo.aurigma.com/ImageUploader40/)
ImageUploader version: 2.0.50
Current document URL: http://demo.aurigma.com/ImageUploader40/PhotoOrder/default.aspx
Thu Nov 23 08:05:48 GMT 2006 JEP creating applet com.aurigma.imageuploader.Thumbnail (http://demo.aurigma.com/ImageUploader40/)
Thumbnail version: 2.0.50
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
Reading cookies
<<< ProxyClassLoader: defined LiveConnectProxy class. >>>
<<< Here're the permissions you've got: >>>
<<< java.security.Permissions@9b2061 (
 (java.net.SocketPermission demo.aurigma.com connect,accept,resolve)
)
 >>>
Cookies: ASP.NET_SessionId=x5m2ugah3mepp1ullxw3v555
Reading referer
Referer: http://demo.aurigma.com/ImageUploader40/PhotoOrder/default.aspx
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 3" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
Thu Nov 23 08:06:34 GMT 2006 JEP creating applet com.aurigma.imageuploader.ImageUploader (http://demo.aurigma.com/ImageUploader40/)
ImageUploader version: 2.0.50
Current document URL: http://demo.aurigma.com/ImageUploader40/OptimizedUpload/default.aspx
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
Reading cookies
<<< ProxyClassLoader: defined LiveConnectProxy class. >>>
<<< Here're the permissions you've got: >>>
<<< java.security.Permissions@4d6b0 (
 (java.net.SocketPermission demo.aurigma.com connect,accept,resolve)
)
 >>>
Cookies: ASP.NET_SessionId=x5m2ugah3mepp1ullxw3v555
Reading referer
Referer: http://demo.aurigma.com/ImageUploader40/OptimizedUpload/default.aspx
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 3" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 3" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 2" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 2" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 3" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Image Fetcher 1" java.lang.OutOfMemoryError: Java heap space
When I went to this page [url=]http://www.aurigma.com/Products/ImageUploader/OnlineDemo.aspx#OptimizedUpload[/url]- whilst I could SELECT ALL - the SEND button was NOT working (ie it would not allow me to send any files). Thanks SP PS I removed our real site name and replaced it with the one above for the purpose of this post

Edited by user Monday, February 25, 2008 4:43:04 PM(UTC)  | Reason: Not specified

Alex Makhov  
#4 Posted : Thursday, November 23, 2006 1:00:48 PM(UTC)
Alex Makhov

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Posts: 998

Hello, In your case the problem is shown in the following lines:
Code:
Reading additional form content
Error occurred while processing additional form
null
Uploading to http
These lines say that you have added applet or any other non-form element inside the <FORM> </FORM> block. So move it from this block and the main problem will be fixed.

Edited by user Tuesday, December 18, 2007 8:10:54 PM(UTC)  | Reason: Not specified

Sincerely yours, Alex Makhov UserPostedImage Follow Aurigma on Twitter!
shawno  
#5 Posted : Friday, November 24, 2006 2:58:57 AM(UTC)
shawno

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Hi Alex, Thanks for the reply. We had our IT guys take a look at what you said (for nearly the whole day) however we are still having issues. We even went to link of yours: http://www.aurigma.com/Products...nlineDemo.aspx#UserQuota When I did and selected 2 images - the text: Select up to 10 files for upload. 0 files are selected. didn't change immediately (ie count does not increase). However strangely enough - if you leave it for a minute or so - click say to desktop and then return it does. Or another way to make it change is hold down your left mouse key, mouse over the text i mentioned above and for some reason that updates the count. Also when I choose an image - the selecting of the tick box takes about 3-4 seconds to become selected (unlike on Safari where it is perfect). Unfortunately it very hard to explain this without seeing it - but could you another look on your Mac using FF to see if you can't duplicate this issue (I'm using FF 2.0 running Mac OS X and the latest version). We are not experiencing any issue on the Windows platform (using IE or FF). Also if I use Safari I do NOT experience any issues either. It is just FF 2.0 on Mac OS X Thanks SP

Edited by user Monday, February 25, 2008 4:43:36 PM(UTC)  | Reason: Not specified

Alex Makhov  
#6 Posted : Monday, November 27, 2006 5:33:54 PM(UTC)
Alex Makhov

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Hello, I have sent you a private message.
Sincerely yours, Alex Makhov UserPostedImage Follow Aurigma on Twitter!
Robi  
#7 Posted : Wednesday, December 06, 2006 10:30:10 PM(UTC)
Robi

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Hi Alex, what is the final thought on this topic? Cause I'm experiencing kind of same issue with Netscape and Firefox on Mac. Everything seems to be fine with Safari! Thanks! Phil
Alex Makhov  
#8 Posted : Thursday, December 07, 2006 2:17:44 PM(UTC)
Alex Makhov

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Hello Phil, You should try to download the last version of Image Uploader for Java from our site. The new version should solve the Firefox on Mac problem.
Sincerely yours, Alex Makhov UserPostedImage Follow Aurigma on Twitter!
pp  
#9 Posted : Sunday, December 10, 2006 3:23:37 AM(UTC)
pp

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I have a worse problem than just an image count not updating - Firefox on Mac is crashing completely during or at the end of upload. I have the (large) FF crashreport if you want to see it , but at the moment it's VERY bad for my customers when their whole browser crashes. H
Alex Makhov  
#10 Posted : Sunday, December 10, 2006 3:10:31 PM(UTC)
Alex Makhov

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Hello, Usually the reason of such kind of problems is incorrect JavaScript-ImageUploader communication. Try to debug your code and check if the problem is still there after disabling all listeners and so on. Also, I would like to see the error log whatever length is it.
Sincerely yours, Alex Makhov UserPostedImage Follow Aurigma on Twitter!
shawno  
#11 Posted : Thursday, January 18, 2007 8:31:58 PM(UTC)
shawno

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Hi Alex, It has nearly been 2 months since we last spoke - just wondering if this issue with FF on Mac has been corrected? Thanks SP
Alex Makhov  
#12 Posted : Sunday, January 21, 2007 3:35:51 PM(UTC)
Alex Makhov

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Hello, I have answered you by a PM.
Sincerely yours, Alex Makhov UserPostedImage Follow Aurigma on Twitter!
davewolfs  
#13 Posted : Tuesday, May 01, 2007 10:12:39 PM(UTC)
davewolfs

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What was the final resolution to this?
Alex Makhov  
#14 Posted : Sunday, May 06, 2007 1:47:41 PM(UTC)
Alex Makhov

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Hello, There were some problems with additional form processing which could be the reason of some problems. This issue has been fixed in the last version of Image Uploader for Java 2.1.60.0 available to be downloaded from our site so get it and check if any of your problems are still there.
Sincerely yours, Alex Makhov UserPostedImage Follow Aurigma on Twitter!
shawno  
#15 Posted : Wednesday, May 23, 2007 10:38:19 AM(UTC)
shawno

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Hi Alex, We just upgraded to the latest version (April 2007) and can confirm that the uploading of images works fine on Mac OS X 10.4+ using FF v2.0+. Great stuff! The only thing that still is not working correctly in FF on Mac is: * No issue with selecting images and selecting upload. BUT - when i drag the photos down the the upload area it still says 0 files are selected at the top of the page Not a big deal but would be great if Aurigma could look at this minor issue for their next update because for Windows it is fine for all browsers including FF. Thanks Shawn
shawno  
#16 Posted : Thursday, May 31, 2007 12:38:54 PM(UTC)
shawno

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Hi Alex, Another thing we have noticed when we upgraded to the latest aurigma uploader version. When I went to use the uploader with FF on my Powerbook G4 Mac it all started to work well however became stuck as it wouldn't show the 2 panes. I had to hit the refresh key (then it worked fine). Using my older G4 iMac same thing again but it ended up crashing the iMac. Re-booted and then was no issue. Not sure if anyone else has experienced this? Thanks
shawno  
#17 Posted : Sunday, June 03, 2007 1:51:32 PM(UTC)
shawno

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Hi Alex, Another thing with Mac OS 10.4+ and FF 2.0+ - trying to view images from an album within iPhoto that had 92 x 3Mb images. It took about 15 minutes to load the top pane so that I can see all 92 images. Has anyone else experienced this same issue? Or will this be fixed in v4.5 that you plan to release this week? Thanks
Alex Makhov  
#18 Posted : Wednesday, June 06, 2007 4:25:11 PM(UTC)
Alex Makhov

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Hello, There are a lot of problem fixes in Image Uploader Dual 4.5 which we are going to release today or tomorrow so please get this last version and check if any of your problems are still there.
Sincerely yours, Alex Makhov UserPostedImage Follow Aurigma on Twitter!
shawno  
#19 Posted : Thursday, June 07, 2007 8:19:39 AM(UTC)
shawno

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Thanks Alex, Looking forward to testing v4.5 once you release it. Cheers
Alex Makhov  
#20 Posted : Friday, June 15, 2007 8:53:21 PM(UTC)
Alex Makhov

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It is already here.

Edited by user Friday, February 22, 2008 5:19:00 PM(UTC)  | Reason: Not specified

Sincerely yours, Alex Makhov UserPostedImage Follow Aurigma on Twitter!
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