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photoguy  
#1 Posted : Monday, November 21, 2005 6:33:59 AM(UTC)
photoguy

Rank: Member

Groups: Member
Joined: 9/27/2004(UTC)
Posts: 11

Is there any way for a customer to see the error message for this event? We have customers experiencing this error, but it does not happen on development systems. We need a way to get the detail of the error from the customer. Is it in a log file somewhere? Is there a way we can change the property string to indicate the raw error should be shown? Thank you.
Alex Makhov  
#2 Posted : Monday, November 21, 2005 11:34:12 AM(UTC)
Alex Makhov

Rank: Advanced Member

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Joined: 8/3/2003(UTC)
Posts: 998

Hello, Set ShowDebugWindow property value to True. Your users will receive more detailed messages then.

Edited by user Sunday, February 17, 2008 4:14:35 PM(UTC)  | Reason: Not specified

Sincerely yours, Alex Makhov UserPostedImage Follow Aurigma on Twitter!
photoguy  
#3 Posted : Wednesday, November 23, 2005 7:08:32 AM(UTC)
photoguy

Rank: Member

Groups: Member
Joined: 9/27/2004(UTC)
Posts: 11

We have the debug flag set to true, but no additional info. The java console gives the error below with Firefox and Safari. Any ideas?
Code:
Setting HTTP params: Host=storage.photofinale.com Starting upload IOException occured escaped query not valid
-----
org.apache.commons.httpclient.URIException: escaped query not valid
	at org.apache.commons.httpclient.URI.setRawQuery(Unknown Source)
	at org.apache.commons.httpclient.URI.setEscapedQuery(Unknown Source)
	at org.apache.commons.httpclient.HttpMethodBase.getURI(Unknown Source)
	at org.apache.commons.httpclient.HttpClient.executeMethod(Unknown Source)
	at org.apache.commons.httpclient.HttpClient.executeMethod(Unknown Source)
	at com.aurigma.imageuploader.upload.d.a(Unknown Source)
	at com.aurigma.imageuploader.upload.d.b(Unknown Source)
	at com.aurigma.imageuploader.upload.d.run(Unknown Source)
	at java.lang.Thread.run(Thread.java:552)
-----
###Error occured###
Status=[ERROR]
Progress=[0]
ValueMax=[0]
Value=[0]
[ErrorPage]
null
[EndOfErrorPage]

Edited by user Sunday, December 23, 2007 4:47:32 PM(UTC)  | Reason: Not specified

photoguy  
#4 Posted : Wednesday, November 23, 2005 7:50:06 AM(UTC)
photoguy

Rank: Member

Groups: Member
Joined: 9/27/2004(UTC)
Posts: 11

We may have found the problem, please disregard until further notice. Thank you for your help -
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