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NormanL  
#1 Posted : Thursday, April 26, 2012 3:15:33 AM(UTC)
NormanL

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Hi,

I'm having problems with Graphics Mill 5.5 for .NET and Internet Explorer 9 (IE9). I began working through some of the samples and demos contained in the documentation and I run into problems when using the VObjectsRubberband ajax control. When I run my project from within Visual Studio (2010) in debug mode I get errors on start up relating to G_vmlCanvasManager (please see below):

Code:
if (Sys.Browser.agent == Sys.Browser.InternetExplorer) {
   G_vmlCanvasManager.init(this._document);
}

If I run the project without debugging the project loads in the browser but a message is displayed (i.e. Error: 'G_vmlCanvasManager' is undefined) and the page fails to work correctly.

If I run the gifteditor sample as a website set up in IIS it also fails to work in IE9 unless I view it in compatibility mode. The weird thing is, is that I can view the same sample online at http://demo.aurigma.com/gifteditor/ without any such problems. I'd be grateful if someone could provide some insight as to what the problem may be (e.g. settings I may have missed?). I have to support IE9 and can't expect users to have to configure their browser in order form app to work.

Please could you describe the environment that you're using to host the gifteditor demo? E.g. target .net framework, managed pipeline mode (classic/integrated), identity (e..g Network Service/ApplicationPoolIdentity) etc. as well as any custom IIS and or web.config settings used? I added a custom hhtp response header (X-UA-Compatible) with value IE=EmulateIE7 to get the demo to work locally.

Thanks

Edited by user Thursday, April 26, 2012 10:50:01 AM(UTC)  | Reason: Not specified

Dmitry.Obukhov  
#2 Posted : Thursday, April 26, 2012 9:22:50 PM(UTC)
Dmitry.Obukhov

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Hello Norman,

I have created new support ticket under your account. Please read my answer there.

Best regards,

Dmitry Obukhov

Technical Support. Aurigma, Inc.

thanks 1 user thanked Dmitry.Obukhov for this useful post.
NormanL on 4/27/2012(UTC)
NormanL  
#3 Posted : Friday, April 27, 2012 7:00:39 AM(UTC)
NormanL

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Please see case comments
Andy79  
#4 Posted : Tuesday, July 31, 2012 6:49:02 PM(UTC)
Andy79

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NormanL wrote:
Please see case comments

Hi guys,

Can the solution to this issue be published here?

I'm experiencing the exact same issue with IE9.

Thanks

Dmitry.Obukhov  
#5 Posted : Tuesday, July 31, 2012 9:16:42 PM(UTC)
Dmitry.Obukhov

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Hello Andy,

You will need to add this code on the top of a page with the CanvasViewer:

Code:
<meta http-equiv="X-UA-Compatible" content="IE=8">
Best regards,

Dmitry Obukhov

Technical Support. Aurigma, Inc.

thanks 1 user thanked Dmitry.Obukhov for this useful post.
Andy79 on 8/6/2012(UTC)
Andy79  
#6 Posted : Thursday, August 2, 2012 5:25:46 PM(UTC)
Andy79

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Thanks Dmitry, that did the trick!

Andy

Edited by user Thursday, August 2, 2012 7:03:58 PM(UTC)  | Reason: Not specified

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