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JonEllis  
#1 Posted : Monday, March 21, 2011 6:52:07 AM(UTC)
JonEllis

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I am receiving comments from customers about the uploader7 displaying an error message to them when they upload images.

The error message is "Uploader encountered some problem. If you see this message contact web master".

I am unable to replicate this message. What would cause this to occur?
EssentialImage  
#2 Posted : Monday, March 21, 2011 7:34:38 AM(UTC)
EssentialImage

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I am also getting this error, however I get it as well!

I do not know how to debug this as everything seems to work in the background including uploading, resizing and thumbnail creation.....the screen simple does not redirect to the new page I want it to??????

How do we find out WHY this error message appears?
Dmitry.Obukhov  
#3 Posted : Tuesday, March 22, 2011 4:00:25 AM(UTC)
Dmitry.Obukhov

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Hello,

Could you please provide me with a direct link to your web site (login/password if any) where problem with Image Uploader occur? If you do not want to post this data here, you are able to create new support ticket.
Also, please let me know details of the problem you experience:
  1. in what type of browser you face it (in Java-enabled ones such as Firefox, Chrome or in Internet Explorer);
  2. if it occurs in Java-enabled browsers only, please send me Java console dump with trace level 5.
Looking forward to your reply.
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
JonEllis  
#4 Posted : Tuesday, March 22, 2011 5:18:53 AM(UTC)
JonEllis

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Support ticket added with link to the uploader.

I will find out which browsers this is affecting.
I cannot replicate this problem myself, so I don't have access to the console dump.

Are there many reasons why this particular message is displayed?
EssentialImage  
#5 Posted : Tuesday, March 22, 2011 3:31:33 PM(UTC)
EssentialImage

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I solved my issue.....it was because after the uploading process occurred I was trying to do a response.redirect("newpage")

Once I removed this the error no longer appeared. Is there an event that triggers the end of the upload process that allows me to do a response.redirect or do I have to rely on the user to manually click when done. I have tried some of the obvious ones, with no luck!
JonEllis  
#6 Posted : Wednesday, March 23, 2011 1:17:07 AM(UTC)
JonEllis

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I don't know whether this is the best way to do this, but I return a string of where to redirect to on the upload page.
The upload complete event handler then checks that it is a url of some description (ie. not an error or html), and redirects using javascript.
Dmitry.Obukhov  
#7 Posted : Thursday, March 24, 2011 12:30:41 AM(UTC)
Dmitry.Obukhov

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Hello,
Quote:
I solved my issue.....it was because after the uploading process occurred I was trying to do a response.redirect("newpage")
Once I removed this the error no longer appeared. Is there an event that triggers the end of the upload process that allows me to do a response.redirect or do I have to rely on the user to manually click when done. I have tried some of the obvious ones, with no luck!

As far as I understand, you want to implement redirecting to another page after complete uploading. In this case you should use RedirectUrl property.

Edited by user Thursday, March 24, 2011 12:31:11 AM(UTC)  | Reason: Not specified

Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
JonEllis  
#8 Posted : Thursday, March 24, 2011 1:35:25 AM(UTC)
JonEllis

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Ah, yes, that's how I would have done it, but my redirect URL is dynamic, and the upload page may not know where to redirect to.

If your redirect page is static, then the redirect property is the way to go.
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