strang issue on some computers

Hi

i have a very strange issue on some of the computers that use the component.
as the user finishes to use the component he clicks a button to save the work as an image.
this worked great until 3 days ago.
now only on some of the computers (not browser related but computer related),
the image is saved without a loaded background, also on a computer that it used to work until a few days ago.
the only thing i can think of is either a local cache problem or a slow connection.

any ideas on what i should check?
a server restart did not help.

Sure

this is the link:
https://happycake.co.il/
it's in Hebrew so I'll walk you through it:
in the home page, click the pink button on the right.

in the editor window, you can choose with the bars on the right to add a picture, text and icons,

after you are done click on the right button from the 2 on the bottom left,
it will take you to the checkout screen. there already half of the users see the image without the background image they uploaded.
they are uploading regular jpg's downloaded form their cameras.

no user or password are needed up to there.

the strange thing is it happens only on some of the computers not all of them.
thanks
Ido

that's part of the problem:
i went to the person with the problem, with my laptop it was working, and on his it wasn't.
i tried both on FF and IE, on both computers.
i changed the saved file type from PNG to JPG -didn't help.
this is the code i use to save the files:
http://forums.aurigma.co...tor-resault-to-file.aspx
when you are talking about the rendered images - are you talking about the small icons?

and even more strange - it was working - no change was done and it stopped, for some.

it happens with any image, also the sample images that come with windows.
that to get it clear - when i talk about the small icons i talk about the icons you drag to add to the design.
just checked them on the server and most of them are less then 300px in size.
the biggest ones are 400*400.
does the code enlarge them ?
i set them to display as 100*100 iirc.
where do i set their size?

i did a test also on my test server and it's happening there too.

Thanks Dmitry

do you have any suggestions on what i can try and check?
anything would be helpful.
if it helps i can arrange remote access on one of the effected machines?

Thanks
Ido

which remote software do you prefer?
i usually use logMeIn by hamatchi' but any you like is OK.
let me know

one more thing:
i found out (again) the problem with the icons disappearing:
when icons are touching the edge of the work area only one is saved though all are showing while working.
i opened a bug on this I'm not sure i remember if it was fixed?

Edited by user Tuesday, November 30, 2010 6:56:54 AM(UTC)  | Reason: Not specified

Hello Ido,

Sorry for the delay and inconvenience.

We reproduced your problem. The problem is related to putting images to the border, as you mentioned above.

Our engineer fixed it. I attached fixed DLLs files to this post. Please download the archive, unpack it, and replace your DLLs with the new ones. Then please let me know about your result.