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photoexpress  
#1 Posted : Thursday, August 7, 2008 6:32:19 AM(UTC)
photoexpress

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We just upgraded to the new 5.0 version of the dual uploader and now when uploads aredone with java sometimes images are uploaded and sometimes we get an icon that looks like a letter with the corner bent!

We have done nothing different, why might this be happening?

Pat Williams
chads2000  
#2 Posted : Thursday, August 7, 2008 7:13:55 AM(UTC)
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Wanted to add that this is for version 5.1 and it seems to be related to Mac's
- Chad
Dmitry  
#3 Posted : Thursday, August 7, 2008 8:15:00 PM(UTC)
Dmitry

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Hello,

This behaviour is caused by memory limitation of Java machine. Java has about 64mb of memory that can be allocated by applets. If you handle large amout of images or upload big thumbnails, it can cause “out of memory”. When this problem occures Image Uploader uploads icon instead of thumbnail. You can decrease the probability of this issue by using FilesPerPackageCount = 1, upload thumbnails of smaller size (if possible) or upload original files instead.

The Image Uploader team is working on version 5.5 now. We refactored some portions of the product, some parts are rewritten from scratch. This update will consume less memory, and will be faster. It will allow us to solve this issue.

Sincerely yours,

Dmitry Sevostyanov

UserPostedImage Follow Aurigma on Twitter!

photoexpress  
#4 Posted : Thursday, August 7, 2008 11:46:18 PM(UTC)
photoexpress

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Thaks Dmitry for your response.

From what you are saying this is a limitation with the Java machine so in that same respect this would mean that this would have been an issue with all previous versions of the uploader.

This has never been an issue in the past and has only happened when we upgraded to the 5.1 versions of the software!

When is the expected release of 5.5 and will this fix this issue?

Thanks again for your help!

Pat Williams
Dmitry  
#5 Posted : Friday, August 8, 2008 8:21:16 PM(UTC)
Dmitry

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Hello Pat,

We changed thumbnail generation mechanism in version 5. And unfortunately it increased the probability of “out of memory”.

We plan to release 5.5 by the end of August,

Sincerely yours,

Dmitry Sevostyanov

UserPostedImage Follow Aurigma on Twitter!

EO  
#6 Posted : Monday, August 18, 2008 3:18:25 PM(UTC)
EO

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Dmitry, I am having the same issue as Pat. Have there been any updates on the release with the bug fix in it? Any other documentation on work arounds for this issue?

Thanks!

Dmitry  
#7 Posted : Monday, August 18, 2008 6:04:49 PM(UTC)
Dmitry

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Hello,

The release will be available in several days. Please, read my post in our blog.

Sincerely yours,

Dmitry Sevostyanov

UserPostedImage Follow Aurigma on Twitter!

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