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whc325  
#1 Posted : Tuesday, March 18, 2008 7:13:32 AM(UTC)
whc325

Rank: Member

Groups: Member
Joined: 8/8/2006(UTC)
Posts: 5

Using Image Uploader Dual and sometimes client receives pop-up error msg "Image Uploader Encountered Some Problem. If you see this message contact webmaster".

- The problem occurs only with JAVA version, Windows and Macintosh.

- Error NEVER occurs with ActiveX version.

- The error is thrown immediately.

- The error will always occur when testing with the same image on various PCs with any JAVA browser.

- Open and resave the image (without resizing) in Photoshop and the error no longer occurs with the resaved image.

- The problem images were imported and saved from Mac iPhoto

- Similar images from the same job and same workflow do not produce the error.

Java console display:

Reading additional form content

Uploading to http://www.online.com/up....cfm?uploadOrderID=51374

Setting HTTP params: Host=www.online.com

basic: Modality pushed

basic: Modality popped

liveconnect: JSObject::call: name=__ImageUploader1_InnerComplete

liveconnect: the url of the applet is http://www.online.com and the permission is = true

liveconnect: JavaScript: calling Java system code

liveconnect: JavaScript: default security policy = http://www.online.com

liveconnect: JavaScript: calling Java system code

liveconnect: JavaScript: default security policy = http://www.online.com

liveconnect: JavaScript: calling Java system code

liveconnect: JavaScript: default security policy = http://www.online.com

liveconnect: JavaScript: calling Java system code

liveconnect: JavaScript: default security policy = http://www.online.com

###Error occured###

Status=[ERROR]

Progress=[0]

ValueMax=[0]

Value=[0]

[ErrorPage]

Any suggestions or similar experiences? Thanks.

Alex Makhov  
#2 Posted : Tuesday, March 18, 2008 5:34:01 PM(UTC)
Alex Makhov

Rank: Advanced Member

Groups: Member
Joined: 8/3/2003(UTC)
Posts: 998

Hello,

Could you submit case with problem image. We will test it.

Edited by user Thursday, May 22, 2008 2:15:55 PM(UTC)  | Reason: Not specified

Sincerely yours,

Alex Makhov

UserPostedImage Follow Aurigma on Twitter!

hip  
#3 Posted : Thursday, July 16, 2009 6:23:47 AM(UTC)
hip

Rank: Newbie

Groups: Member
Joined: 4/8/2008(UTC)
Posts: 8

I am having this very same issue. What is the resolution to this?
Tamila  
#4 Posted : Thursday, July 16, 2009 1:15:52 PM(UTC)
Tamila

Rank: Advanced Member

Groups: Member
Joined: 3/9/2008(UTC)
Posts: 554

Was thanked: 1 time(s) in 1 post(s)
Hello,

Could you please submit support case. Also we need additional information from you:

  1. Image Uploader version

  2. OS, browser versions

  3. Link to the page where we can reproduce your problem (login information if necessary)

  4. Java console

Edited by moderator Saturday, November 6, 2010 11:55:42 AM(UTC)  | Reason: Not specified

Aurigma Support Team

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