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#1 Posted : Saturday, November 9, 2019 12:26:58 PM(UTC)

Rank: Newbie

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Joined: 11/23/2018(UTC)
Posts: 1

I am using GM 7.2.20 and have spent hours trying to get CanvasViewer to display an ImageVObject by following samples and examples in the documentation. However, the image won't show until i blindly select it in the viewer, then click one of the resize handles. The image then appears. After much frustration, I downloaded GM 7.5.82, obtained a 30 day eval, and tried it with the same code. It works perfectly. My question is this... is this a know bug in 7.2.20, and if so, how can can I obtain a newer version which this was fixed, as my license won't work with any version newer than 7.2.20? Or, is there a work-around to get the image to appear when it is loaded into the object?

Thank you.
#2 Posted : Saturday, November 9, 2019 7:28:16 PM(UTC)

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Joined: 7/28/2003(UTC)
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Hi Jedd,

We offer our customers the maintenance subscription, which allows receiving free updates and getting support. I checked your account, and you didn't obtain the new maintenance contract. So, you should renew the subscription to use the newer version. Please contact us at sales@aurigma.com if you are interested.
Best regards,
Fedor Skvortsov
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