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#1 Posted : Friday, August 9, 2013 2:41:14 AM(UTC)

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When you open a page with Java uploader or downloader, you see Missing plug-in message instead of the Java applet.
This problem may occur on Mac OS X in Safari or Firefox browsers.

Missing plug-in message means that a proper version of Java plug-in is not installed. You can make sure what Java is installed (and whether it even installed) using the Test Java Page:


To install the proper Java plug-in, follow these steps:

1. Click the Missing plug-in message.
2. Click the More Info button on the Missing Plug-in dialog.
3. Follow instructions on the Java installation page.
4. Important: Restart your browser.

If you use Safari and see Inactive plug-in message, you need to activate the plug-in:

1. Click the Inactive plug-in message
2. Choose Allow in pop-up window.

Note: you can also use the Verify Java Version page to follow these steps:


You can give this URL to your end users in the help materials of your site.

Q: Java plug-in is installed, but I still see this message!

If have Java 7 installed, but the applet still does not appear, it may mean that Java content is disabled in the browser. To do it, you should open Java Preferences->Security tab and make sure that Enable Java content in the browser checkbox is set.missing-plug-in.png

Edited by moderator Friday, August 26, 2016 6:12:56 AM(UTC)  | Reason: Not specified

Best regards,
Vitaly Kustov
Aurigma Technical Support
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