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kbren3363  
#1 Posted : Wednesday, September 5, 2012 10:20:02 AM(UTC)
kbren3363

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Joined: 7/16/2012(UTC)
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Occasionally when I go to take a new photo, the nicely animated shutter does not open. It just remains closed. I can still take a photo and after the first photo the shutter opens up normally.

Any ideas?
p.shirykalova  
#2 Posted : Wednesday, September 5, 2012 8:57:24 PM(UTC)
p.shirykalova

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Hi,

We reproduced the problem. I created new support ticket in your account, please follow this link. We will post the updated information there.
Best regards,
Pauline Shirykalova
Aurigma Technical Support
p.shirykalova  
#3 Posted : Wednesday, September 5, 2012 11:17:11 PM(UTC)
p.shirykalova

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Hello,

I was able to reproduce the problem, however it seems that it happens very rare.
I discussed the issue with our developers, according to them Aurigma Up works with camera by a principle of "black box". This means that most probably this is not an Aurigma Up problem.
However we are aware of this problem and we will try to find out if we can improve our app.
Best regards,
Pauline Shirykalova
Aurigma Technical Support
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