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nickelman  
#1 Posted : Wednesday, August 1, 2012 7:26:31 PM(UTC)
nickelman

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I used the file manager in my webhost CP (so it has me as the owner of the folder) to create a file and give it write permission 777, but when I attempt to use the app it gives me a...

500 Server Error
A misconfiguration on the server caused a hiccup. Check the server logs, fix the problem, then try again.

When I try a second time (without changing anything) it says upload complete but there is no file uploaded and now the file permissions on the folder have changed to 755 with no write permissions.

Does anyone know why the permissions change? Or why when I give the folder write permission I get a 500 error? Shouldn't the higher number be LESS prone to an error instead of more? Why would the permissions change, is it the App doing this or my web host provider? Do files inherit the permissions of the parent file? Am I barking up the wrong tree?

Any help would be greatly appreciated. Thanks!
Dmitry.Obukhov  
#2 Posted : Friday, August 3, 2012 2:03:31 AM(UTC)
Dmitry.Obukhov

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Aurigma Up is a client side tooll; it cannot influence on server configuration. Please contact your hosting provider and discuss this issue with them.
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
nickelman  
#3 Posted : Friday, August 3, 2012 12:04:00 PM(UTC)
nickelman

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I keep getting this error in my logs:

RewriteCond: NoCase option for non-regex pattern '-f' is not supported and will be ignored.

Can you shed any light on it for me?
Dmitry.Obukhov  
#4 Posted : Monday, August 6, 2012 2:05:54 AM(UTC)
Dmitry.Obukhov

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Actually I am not savvy in PHP. I just googled and found this post. Please read it.
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
nickelman  
#5 Posted : Monday, August 6, 2012 9:46:06 AM(UTC)
nickelman

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I contacted my web host provider and they said 777 permissions are not allowed and that 755 permissions should work unless this app requires 777.

Does the app require 777?

If 755 is good enough why do the files say "upload complete" but not actually upload?
Dmitry.Obukhov  
#6 Posted : Monday, August 6, 2012 9:35:15 PM(UTC)
Dmitry.Obukhov

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755 is enough permissions. I assume that there is a limit on length of HTTP POST request (usually it equals to 4 MB) on your server where you upload files. The fact is that if a POST request exceeds a limit, PHP will return status 200 anyway, and the uploader will say "Upload complete". Please try to upload a small file. If it is uploded okay, I would recommend you to set filesPerPackage property to 1. It will allow to send each file in a separated POST request. Also, you may contact your hosting provider and ask them to increase a POST request limit. Please read this topic for more info.
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
thanks 1 user thanked Dmitry.Obukhov for this useful post.
nickelman on 8/7/2012(UTC)
nickelman  
#7 Posted : Tuesday, August 7, 2012 9:26:37 AM(UTC)
nickelman

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I finally got it :) thanks for the help!
Dmitry.Obukhov  
#8 Posted : Tuesday, August 7, 2012 9:28:55 PM(UTC)
Dmitry.Obukhov

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Glad to know :) If you have any additional questions or problems, please let me know.
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
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