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GeorgeCampos  
#1 Posted : Monday, June 25, 2012 1:26:06 PM(UTC)
GeorgeCampos

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Today Aurigma Up stopped working on my Android HTC Phone. I tested the same code today on an iPad, and another Android Phone and it works fine. I have tried uninstalling and reinstalling Aurigma Up but it still does not work.

By does not work I mean when I execute
<a href="aurup:?uploadUrl=http://yourdomain.com/upload&redirectUrl=http://yourdomain.com/gallery">
Upload Images
</a>
nothing happens.

Everything was working fine and now it does not work only from my phone. What do I look for? What information do you want to help me resolve this problem?

Thanks,
George
p.shirykalova  
#2 Posted : Monday, June 25, 2012 11:27:11 PM(UTC)
p.shirykalova

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Hi George,

Please share your Android version and the exact mobile device model.
What exact browser do you use?
Please try to open your link in a standard browser.

Let me know about your results.
Best regards,
Pauline Shirykalova
Aurigma Technical Support
GeorgeCampos  
#3 Posted : Tuesday, June 26, 2012 2:20:52 AM(UTC)
GeorgeCampos

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Android Version 2.3.4
HTC Sense Version 2.1
Phone Model Number ADR6350

User_Agent: Mozilla/5.0+(Linux;+U;+Android+2.3.4;+en-us;+pcdadr6350+Build/GRJ22)+AppleWebKit/533.1+(KHTML,+like+Gecko)+Version/4.0+Mobile+Safari/533.1 302 0 0

It works fine from an iPad and from another Android phone. It was working fine on my phone and now it does not work.

Your suggestions?

Thank you, as always.
George
GeorgeCampos  
#4 Posted : Tuesday, June 26, 2012 11:08:13 AM(UTC)
GeorgeCampos

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Hi Pauline,

Some additional information that may help you solve this problem.

1) Your demo site m.aurigma.com also does not work from my Android phone.

2) I have uninstalled and reinstalled the app.

3) The app by itself opens up fine and if I manually enter the URL's then it works fine.

???

Looking forward to your ideas.

Thanks,
George

GeorgeCampos  
#5 Posted : Tuesday, June 26, 2012 12:52:59 PM(UTC)
GeorgeCampos

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Hi Pauline,

A little more information:

If I enter aurup:? on the browser on my iPad then AurigmaUp starts up. If I do the same thing on the browser on my Android nothing happens.

???

Let me know what I can do to help. I am excited to make the AurigmaUp app live to our customers.

Thanks,
George

Edited by user Tuesday, June 26, 2012 12:54:54 PM(UTC)  | Reason: Not specified

p.shirykalova  
#6 Posted : Tuesday, June 26, 2012 8:52:10 PM(UTC)
p.shirykalova

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Hi George,

Please try to remember if you changed any settings on your phone or installed any new apps before Aurigma Up stopped working?

Also please try to use Aurigma Up link in the following manner: aurup://?uploadurl=... (I mean "//").

Let me know about your results.
Best regards,
Pauline Shirykalova
Aurigma Technical Support
GeorgeCampos  
#7 Posted : Wednesday, June 27, 2012 6:52:24 AM(UTC)
GeorgeCampos

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Hi Pauline,

aurup://? does nothing on my android smartphone. It works fine on a different android smartphone and on an ipad. I have uninstalled the 2 apps I installed since it was working. I have uninstalled and reinstalled AurigmaUp. Maybe I need to be a little patient and wait for your next version and maybe I'll get lucky.

Thanks,
George

PS: Let me know if there is anything else you would like me to try. I am trying to figure this out for my own use, but even more importantly so that we know what to tell our customers, if it should happen to one of them. Everything else on my android smartphone appears to be working ok.
GeorgeCampos  
#8 Posted : Thursday, June 28, 2012 1:24:16 AM(UTC)
GeorgeCampos

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Hi Pauline,

Is there a debugging program I can run on my phone to help you figure out what may be happening?

Thanks,
George
p.shirykalova  
#9 Posted : Thursday, June 28, 2012 9:09:04 PM(UTC)
p.shirykalova

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Hi George,

Unfortunately I am unable to suggest any debug program.
I discussed your issue with our developer, she said you could try hard reset.
Best regards,
Pauline Shirykalova
Aurigma Technical Support
GeorgeCampos  
#10 Posted : Tuesday, July 3, 2012 8:29:04 AM(UTC)
GeorgeCampos

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Hi Pauline,

I installed the Dolphin browser and Aurigma Up is now working perfectly again. I hope this helps somebody else.

As always, thanks for your great help.
George
p.shirykalova  
#11 Posted : Tuesday, July 3, 2012 8:39:48 PM(UTC)
p.shirykalova

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Hi George,

Thank yu for the updated information.
Best regards,
Pauline Shirykalova
Aurigma Technical Support
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