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Hi, I'm unable to use Aurigma on my private network. When I go to http://i.aurigma.com/ to try the demo it works fine. Then I downloaded the SDK, deployed the PHP version on one of our Intranet server and entered the licence key. From the iPad (running IOS5) I connect to our corportate network and click on the link to the SDK. The page loads on the iPad but when I click on the upload button, I get a "Loading" window which never stops. Could you please help? Thanks, Benoit
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Hello Benoit,
Thanks for your report.
We confirm that there is a problem with using Aurigma Up on iOS 5. Our developers are working on this problem. I will keep you posted about. Sorry for the inconvenience. |
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
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Rank: Advanced Member
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Hello Benoit, Could you please provide me with a screen shot of the iPad screen when the issue occurs? Have you installed Aurigma Up on your iPad though AppStore before uploading? If not, please try to install it, and let me know about results. Thank you for your understanding. Edited by user Sunday, October 23, 2011 7:44:26 PM(UTC)
| Reason: Not specified |
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
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Rank: Newbie
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Hi, Here are two screenshots: one before pushing on the button and one after. When you push on the button, does Aurigma tries to reach your website or another website? Could it be a license issue? Thanks, Benoit Edited by user Monday, October 24, 2011 1:52:03 AM(UTC)
| Reason: Not specified bcoppens attached the following image(s):
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Rank: Advanced Member
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Thanks for your screen shots, Benoit. Quote:When you push on the button, does Aurigma tries to reach your website or another website? No, Aurigma Up does not reach Aurigma site or other else. Quote:Could it be a license issue? No, it could not. Please answer my questions: Quote:
Have you installed Aurigma Up on your iPad though AppStore before uploading? If not, please try to install it, and let me know about results.
Please click Install Aurigma Up link to get it on your iPad. |
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
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Hi Dimitry,
Sorry I forgot your question.
Yes, Aurigma has been installed from the app store.
Screenshots were taken today, installation was performed last week.
Rgds,
Benoit
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In this case, please try to re-install Aurigma Up. Also, please try our demo page. Edited by moderator Friday, April 11, 2014 7:18:37 PM(UTC)
| Reason: Not specified |
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
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Hi,
Using the demo site works.
Re-installing the app does not solve the issue.
Rgds,
Benoit
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Rank: Advanced Member
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Hello Benoit,
Please share your code with Aurigma Up link. If it is possible please provide me with a link to your site so that I will be able to test it myself. |
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
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Rank: Newbie
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Hi Dmitry,
I didn't write any code. This is the SDK (php version) where I just inserted a license number.
Unfortunately you won't be able to test the page as it is located on our Intranet.
The reason is perhaps due to the fact that our proxy rewrites URL's.
I will check with our infrastructure team if that happens only for http/https URL or any URL (including 'aurup:' URL).
Rgds,
Benoit
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Rank: Advanced Member
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Okay, Benoit. Please make necessary checking and let me know about it. |
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
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Rank: Newbie
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Hi Dmitry,
I got confirmation that due to the Extranet connection, all the URL's are rewritten (not only http or https). I think this is the root cause of the issue.
I will check with our infrastructure team if we can avoid this rewritting for "aurup" URL.
I will open a new forum thread if I encounter a new issue.
Thanks,
Benoit
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Rank: Advanced Member
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Thank you for your comment, Benoit. If you have any questions or need to get details, please feel free to let me know. |
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
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