PRB: Package upload error: Error #2038

The error #2038 is a server-side error which occurs for some reasons. Unfortunately, sometimes it is hard to define the exact cause of it. According to our previous experience based on clients' reports about the error #2038 we created this topic. It describes how to resolve the problem using the complex of steps:

1. Update your version of Flash Uploader to the latest one (v7.2.9). You can download it from our website.
2. Be sure that you have the up-to-date Adobe Flash player. You can check it on Adobe site.
3. Check that all cookies and session variables are sent along with files. To eliminate this cause, please follow the instructions to maintain sessions and authentications:
   
   Maintaining Sessions and Authentication in ASP.NET
   Maintaining Sessions and Authentication in PHP
   
4. Check whether your server is configured correctly to get POST requests:
   
   Configuring ASP.NET
   Configuring PHP
   
5. Be sure that the POST method is allowed for all users. To allow it:
   
   ASP.NET
   
   Add to web.config file this section:
   
   Code:

   
   <location path="URLToPageWithServerSideCode">
       <system.web>
           <authorization>
               <allow users="*" />
           </authorization>
       </system.web>
   </location>

   
   PHP
   
   Create .htaccess file in the /admin/actons folder, and add the following text to this file :
   
   Code:

   
   <IfModule mod_security.c>
   <Files *.php>
   SecFilterEngine Off
   SecFilterScanPOST Off
   </Files>
   </IfModule>
   

6. If you cannot resolve the problem yourself, please submit new support ticket. Our engineers will assist you shortly.

Edited by user Wednesday, September 21, 2011 9:02:26 PM(UTC)  | Reason: Not specified