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Nikon  
#1 Posted : Saturday, September 3, 2011 12:44:00 AM(UTC)
Nikon

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Hi!

Customers are getting this message when they are trying to choose size on pictures.

Thumbnail control is not supported due licensing restrictions.
p.shirykalova  
#2 Posted : Sunday, September 4, 2011 7:40:15 PM(UTC)
p.shirykalova

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Hello Nikon,

To be sure what the problem is I need to test your page myself, could you please provide me with the direct link (login/password if any)?

Most probably you are using Thumbnail Control, which is not available for you as you have Image Uploader Express Edition purchased. Please see the full comparison chart of Image Uploader Editions features and note that Ability to create custom upload panel in JavaScript (Thumbnail control) is not available.
Best regards,
Pauline Shirykalova
Aurigma Technical Support
Nikon  
#3 Posted : Tuesday, September 6, 2011 1:55:56 AM(UTC)
Nikon

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Hi!

I installed the new plugin and bought it with Image Uploader Express 7, and never changed anything else. Can i fix this problem?

Should i send username and pass to you?
p.shirykalova  
#4 Posted : Tuesday, September 6, 2011 2:20:24 AM(UTC)
p.shirykalova

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Nikon,

No, I don't need login/password.

We had this little failure in our system - the key which was autogenerated for you has incorrect type. So you need to request license key replacement.
I checked your account, but failed to find your order with Photo Order.

Could you please submit new support ticket with license key replacement request? Specify there your current license key which you get this error with, and order number.

Thank you.
Best regards,
Pauline Shirykalova
Aurigma Technical Support
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