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ilmari  
#1 Posted : Friday, July 15, 2011 5:03:21 AM(UTC)
ilmari

Rank: Newbie

Groups: Member
Joined: 7/15/2011(UTC)
Posts: 3

Thanks: 1 times
When launching Image Uploader Flash 7.2.2, it just shows an empty progress bar and the message "Error #2046".

I'm using the following JavaScript to launch it from http://localhost:3000/school/2/class/4/upload_popup
(which is in an iframe contained in the page http://localhost:3000/school/2/class/4/).

Code:

<form name="aurigma_extra_details" action="http://localhost/aurigma">
  <input type="hidden" name="customer" value="29704676">
  <input type="hidden" name="album" value="35181444">
  <input type="hidden" name="session" value="68fa4cc42a426687b9c45aa1732eb2d3">
  <input type="hidden" name="redirecturl" value="http://localhost:3000/school/2/class/4/upload_status">
  <input type="hidden" name="PassThru2" value="babel.localhost">
</form>
<script src="/js/aurigma/aurigma.imageuploaderflash.js"></script>
<script type="text/javascript">
  var fu = $au.imageUploaderFlash({
    id: 'MultiUploader',
    width: '650px',
    height: '480px',
    licenseKey: "[evaluation key redacted]",
    converters: [
      { mode: "*.*=SourceFile" },
      { mode: "*.*=Thumbnail", thumbnailFitMode: "Fit",
        thumbnailHeight : 500, thumbnailWidth: 500,
        thumbnailJpegQuality: 100
      },
      { mode: "*.*=Thumbnail", thumbnailFitMode: "Fit",
        thumbnailHeight: 120, thumbnailWidth: 120,
        thumbnailJpegQuality: 100
      }
    ],
    metadata: { additionalFormName: 'aurigma_extra_details' },
    uploadSettings: { actionUrl: "http://localhost/aurigma" },
    restrictions: {
      fileMask: [
        ['JPEG Images (*.jpg; *.jpeg; *.jpe)', '*.jpg;*.jpeg;*.jpe']
      ]
    }
  });
  writeHtml();
</script>
ilmari attached the following image(s):
aurigma-error-2046.png
p.shirykalova  
#2 Posted : Sunday, July 17, 2011 8:17:42 PM(UTC)
p.shirykalova

Rank: Advanced Member

Groups: Administration
Joined: 7/13/2011(UTC)
Posts: 286

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Was thanked: 31 time(s) in 31 post(s)
Hello Ilmari,

Please try this:

1. go to Flash Player Help page - there you will see Global Storage Settings Panel. It is a real settings panel, not an image.
2. uncheck the box "Store common Flash components to reduce download times"
3. clear your browser cache & temporary internet files

Edited by user Thursday, September 22, 2011 11:58:13 PM(UTC)  | Reason: Not specified

Best regards,
Pauline Shirykalova
Aurigma Technical Support
ppa  
#3 Posted : Thursday, July 18, 2013 6:21:27 AM(UTC)
ppa

Rank: Member

Groups: Member
Joined: 9/11/2012(UTC)
Posts: 15

Hi,

Oneof our customers encountered the same problem, could you please explain why it happens exactly?
And is there any way to avoid it or to catch that error and tell the customer what he has to do to solve it?

Thanks for your help
vitaly  
#4 Posted : Thursday, July 18, 2013 7:36:10 PM(UTC)
vitaly

Rank: Advanced Member

Groups: Administration
Joined: 12/19/2012(UTC)
Posts: 164

Was thanked: 8 time(s) in 8 post(s)
Hello ppa,

It means a component necessary to FormsCentral didn't download. Can you try the following:
- Clear your browser cache
- Go to this URL http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager03.html
- Uncheck "Store common Flash components to reduce download times.". Click confirm.
- Check it back on. If it exists, this will delete cached copy of the component that FormsCentral needs, and force it to download again.
- Try to sign in.

Let me know what happens after you try that.

The solution is described here: http://forums.adobe.com/thread/1007636

Edited by user Thursday, July 18, 2013 7:37:25 PM(UTC)  | Reason: Not specified

Best regards,
Vitaly Kustov
Aurigma Technical Support
ppa  
#5 Posted : Friday, July 19, 2013 6:39:28 AM(UTC)
ppa

Rank: Member

Groups: Member
Joined: 9/11/2012(UTC)
Posts: 15

Hi,
thanks for your reply,

I already knew how to solve it, but i would like to know if there's some way to catch that error in aurigma and when it happens,either to force a new download of that misdownloaded component or to display an alert to the customer to tell him what he has to do to solve the problem.

Best regards
vitaly  
#6 Posted : Sunday, July 21, 2013 8:10:38 PM(UTC)
vitaly

Rank: Advanced Member

Groups: Administration
Joined: 12/19/2012(UTC)
Posts: 164

Was thanked: 8 time(s) in 8 post(s)
Hi,

Unfortunately, there is no internal mechanism to detect the error via uploader.
I suggest you to create FAQ for your users, where you would described some errors and solutions for them.
Best regards,
Vitaly Kustov
Aurigma Technical Support
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