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#1 Posted : Tuesday, February 8, 2011 5:04:34 PM(UTC)

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Joined: 7/8/2005(UTC)
Posts: 40

Hi again,

I'm occasionally getting upload errors with customers and it looks like a timing problem. The uploader is kicking a user over to the "upload success" page *before* the upload script finishes processing. How do I troubleshoot this? How does the uploader know when the upload script has finished?

Uploader dual version 6.5

#2 Posted : Wednesday, February 9, 2011 12:21:35 AM(UTC)

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Hello Justin,

Could you please provide me with additional information on this problem? Please let me know the following:
  1. used OS;
  2. used types of browsers (with their exact version numbers) where the problem occurs;
  3. version of Java update installed on the user machine;
  4. if the problem happens in the Java-enabled browser, please send Java console content after the error.
It would be great if you provide me with an access to the Image Uploader page so that I can try to reproduce the problem myself. If you do not want to post this data here, you are able to submit a new support ticket.

Looking forward to reply from you.
Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
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