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#1 Posted : Monday, January 24, 2011 11:57:05 AM(UTC)

Rank: Newbie

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Joined: 1/24/2011(UTC)
Posts: 2

We are using Image Uploader Premium in "Three Panes" mode, with customers who tend to not be technically inclined. Somehow, they keep accidentally clicking on the little icons in the Tree Pane and the Upload Pane, collapsing them. The next time they go to the page containing the uploader, it comes up with those panes collapsed, and we get complaints that the "Uploader isn't working right".

Is there some way that I can force the Tree Pane and Upload Pane to be open when users go to the Uploader page, regardless of what they may have done on their last visit?

Thank you,

John P. Collins
#2 Posted : Tuesday, January 25, 2011 12:30:31 AM(UTC)

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Joined: 5/29/2010(UTC)
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Hello John,

Thank you for contacting us, and for your explanation of the problem.

You should set the fixed size of folder pane height (it should be less than height of Image Uploader), and fixed size of tree pane width. You can implement it through setting folderPane.height, and treePane.width properties:

width: '700px',
height: '500px',
folderPane: {
        height: 300,
treePane: {
         width: 200,

If you have any questions, please feel free to let me know.

Edited by user Tuesday, January 25, 2011 12:31:13 AM(UTC)  | Reason: Not specified

Best regards,
Dmitry Obukhov
Technical Support. Aurigma, Inc.
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