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nkrisko  
#1 Posted : Saturday, October 9, 2010 4:38:58 PM(UTC)
nkrisko

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Joined: 9/12/2010(UTC)
Posts: 15

Almost ever order I receive thru my Zen Cart system is missing one or more files. The order confirmation lists the order with names and specs, but when i go to the order file in FTP, if they've uploaded more than 2 files, almost always one missing.

i.e. ordered 3 images, only 2 there., ordered 10 images, might only be 8 there.

not same file names, so not an issue with over-writing.

any ideas?

Nathan

Dmitry.Obukhov  
#2 Posted : Sunday, October 10, 2010 3:34:32 PM(UTC)
Dmitry.Obukhov

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Hello,

Thanks for contacting us.

I need additional information on your problem. Please let me know uploaded files are missed from upload/ folder or from orders/ folder.

Please upload several images and check first upload/ folder (/zen-cart/photo_files/upload), where uploaded files should be located. Then please try to go on to create order and check orders/ folder (/zen-cart/photo_files/orders). I need to know on what stage these files are missed.

Looking forward to your reply.

Best regards,

Dmitry Obukhov

Technical Support. Aurigma, Inc.

nkrisko  
#3 Posted : Wednesday, October 13, 2010 9:09:02 PM(UTC)
nkrisko

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Joined: 9/12/2010(UTC)
Posts: 15

okay, gotcha. will check and get back to you. thanks
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