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synbios1978  
#1 Posted : Friday, July 16, 2010 4:27:26 AM(UTC)
synbios1978

Rank: Newbie

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Joined: 8/6/2009(UTC)
Posts: 5

We have been fighting this battle for 3 days... PLEASE HELP!

PROBLEM:

CanvasViewer will not show up. We no longer get the "Could not load file..." error.

Background:

Our development machine is 32-bit Windows XP. Visual Studio 2008. GM 5.5.

Site works great on this machine.

Our production server is a 64-bit Server 2008 R2 Standard box. We have the Graphics Mill for .NET (full version with source code, x64) installed. We are running IIS 7 of course, and we are running the application at 64-bit.

Steps Taken So Far

In order to get rid of the "Could not load file..." error we went in and uninstalled all Visual C++ libraries and uninstalled GM 5.5.

We then downloaded Microsoft Visual C++ 2005 SP1 Redistributable Package (x64) and

Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update. Next we downloaded Graphics Mill for .NET (full version with source code, x64) straight from the website and ran it. We clicked to install/update AJAX. Installed GM, then clicked "No" on the downloading the C++ package, because we already installed it.

We took the files on the development machine and copied them over. We took the files from the Aurigma.GraphicsMill.AjaxControls.dll, Aurigma.GraphicsMill.AjaxControls.VectorObjects.dll, and Aurigma.GraphicsMill.dll (and the support files) and copied them into the bin folder.

Then in Visual Studio 2010 Express, we opened the web folder and added each dll as a reference. The website ran, but none of the GM showed up. There are no errors given.

The controls are registered on the page.

<%@ Register Assembly="Aurigma.GraphicsMill.AjaxControls.VectorObjects" Namespace="Aurigma.GraphicsMill.AjaxControls" TagPrefix="cc2" %>

What are we missing?

Dmitry.Obukhov  
#2 Posted : Sunday, July 18, 2010 7:23:37 PM(UTC)
Dmitry.Obukhov

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Joined: 5/29/2010(UTC)
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Hello Chad,

Thank you for contacting us.

To resolve the problem, please perform the following steps:

  1. Uninstall Graphics Mill and all C++ libraries from your production server again.

  2. Install Graphics Mill 5.5 x64 editions on your server anew. Please do not install Microsoft Visual C++ 2005 SP1 Redistributable Package ATL Security Update before installing of Graphics Mill. Click Yes to install this package when you are asked to install it. So we will be sure that you have installed the proper version of this package.

  3. Move your application from your development machine to the server.

  4. Replace all .dll files from \Bin folder of the application with .dll files from \Binaries folder of Graphics Mill in \Program Files of your server.

  5. Run your application.

Please feel free to let me know about the results.

Best regards,

Dmitry Obukhov

Technical Support. Aurigma, Inc.

synbios1978  
#3 Posted : Monday, July 19, 2010 1:53:51 AM(UTC)
synbios1978

Rank: Newbie

Groups: Member
Joined: 8/6/2009(UTC)
Posts: 5

Fixed. It was actually a permission issue with the AjaxCache. Write permissions were not initially granted. Added write permissions and worked fine.
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