"Image uploader encountered some problem..."

This is a so-called "user-friendly" message. To have Image Uploader to display more detailed error message set the ShowDebugWindow param to true and ask the user to reproduce the problem again.

Also, it would be helpful to ask that user the following questions:

1. Does it occur during each upload or from time to time? If second, does it depend on the files the user selects?

2. Is there any sort of firewall or proxy?

3. If it is possible, try to upload throw Java version (on Firefox) and if it fails, send us a Java console output (step-by-step instructions how to get information from Java console is described in documentation article Using Java Console).

Please submit case with all this information.

Edited by user Wednesday, October 29, 2008 1:25:46 PM(UTC)  | Reason: Not specified

Here it is:

Java Plug-in 1.5.0_04
Using JRE version 1.5.0_04 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\Owner

---

c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>

---

Aurigma ImageUploader version: 5.0.30.0
Current document URL: http://create.realestate...1644365914&showlen=1
Reading cookies
Cookies: _dmnid=951135_1203457595437; s1644365914=958a28e0dabd45be3b7b06b696139232
Reading referer
Referer: http://create.realestate...1644365914&showlen=1
Reading additional form content
Uploading to http://create.realestate...e=s1644365914&op=new
Setting HTTP params: Host=create.realestateshows.com
Cookies:<_dmnid=951135_1203457595437; s1644365914=958a28e0dabd45be3b7b06b696139232>
Starting upload
###Error occured###
Status=[ERROR]
Progress=[0]
ValueMax=[0]
Value=[11]
[ErrorPage]

[EndOfErrorPage]

I'm sorry, but I'm confused.

The page that you have linked me to is for Firefox only. This problem is occurring in both Internet Explorer AND Firefox.

And if it was a problem with cookies/redirection, wouldn't it be happening to everyone? I've only got 2 people out of thousands that this is happening to. Besides which, we already explicitly attach the session name in the redirect URL (sname=whatever in the java console code) -- there's no possible way that a session could be "lost".