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smandros  
#1 Posted : Wednesday, January 30, 2008 3:45:39 AM(UTC)
smandros

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I am using the Image Uploader 5.0.15.0. It was tested with XP/IE 6.0 and was working with no issues.

But some of my users, who are running Vista, are reporting the following issue:

“When the Java-based Image Uploader tries to load, only a large gray box stating “Image Uploader” appears.”



Please, advise
Brick wall
Eugene Kosmin  
#2 Posted : Saturday, February 2, 2008 1:11:09 PM(UTC)
Eugene Kosmin

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Hello,

What is JRE version installed on your user’s machine? Perhaps JRE upgrading could resolve the problem.

Edited by user Monday, February 25, 2008 4:06:43 PM(UTC)  | Reason: Not specified

Best regards,
Eugene Kosmin.
Aurigma Development Team
Fedor  
#3 Posted : Sunday, February 3, 2008 2:40:17 AM(UTC)
Fedor

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Eugene,

I think you can implement JRE version check in iuembed.js. It could help to eliminate this problem.

What do you think?
Best regards,
Fedor Skvortsov
jeff  
#4 Posted : Sunday, February 3, 2008 8:58:39 AM(UTC)
jeff

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The uploader crashes Firefox on Vista - settings below:


C:\Users\Jeff>java -version
java version "1.6.0-oem"
Java(TM) SE Runtime Environment (build 1.6.0-oem-b104)
Java HotSpot(TM) Client VM (build 1.6.0-oem-b104, mixed mode, sharing)

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11

Any ideas? Runs OK on IE as an ActiveX control.
George Ulyanov  
#5 Posted : Tuesday, February 5, 2008 2:07:11 PM(UTC)
George Ulyanov

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Posts: 203

Hello jeff,

What version of Image Uploader do you use?
Also, have you experienced this issue on several machines or on single machine?
Best regards,
George Ulyanov
jeff  
#6 Posted : Wednesday, February 6, 2008 12:24:06 PM(UTC)
jeff

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Hi George - I'm using the latest - downloaded a week or so ago. You can see it here:

http://upload.chiizu.com/UploadAndProcess/jsp/

cheers,
Jeff


jeff  
#7 Posted : Wednesday, February 6, 2008 12:25:29 PM(UTC)
jeff

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Also - I've only got one Vista machine to test it on... It's fine on IE. Just FireFox is giving me grief.
Alex Makhov  
#8 Posted : Friday, February 15, 2008 3:04:23 PM(UTC)
Alex Makhov

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Posts: 998

Hello Jeff,

I have found a special test page on Sun site to check if JRE is properly installed on the clients computer. I have posted information about it here. Your client could use it to check is there is everything OK with his JRE. Hope this page is helpful for you. It could help to solve "Grey box" problem.

If JRE is correctly installed and the problem is not solved, there could be another problem which I found few days ago. Thanks to Arthur for a bug report and for help in solving it. He reported that on his Vista+Firefox Image Uploader is not shown correctly. Java console shows buffer overflow. We have fixed this problem and will release the fix shortly. You could send Java console dump for us to check if you have the same problem. In this case we could send you the fixed version immediately.
Sincerely yours,
Alex Makhov

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