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nairharish  
#1 Posted : Monday, January 7, 2008 9:37:55 PM(UTC)
nairharish

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Posts: 4

hi,

Dont know if this has been discussed in another thread, but we tried to implement the demo of Aurigma on a demo site to preview the capabilities and integration with AWS S3 and everytime the ActiveX loaded, it crashed the IE. It shows up the below error. Any ideas why this might be happening?


IEXPLORE.EXE - Application Error

The exception unknown software exception (0xc000000d) occurred in the application at location 0x02a02f05.



Screenshot attached.
nairharish attached the following image(s):
iuerror.jpg
George Ulyanov  
#2 Posted : Tuesday, January 8, 2008 12:21:49 PM(UTC)
George Ulyanov

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Posts: 203

Hi,

Could you please provide the version number and if it is possible the direct link to your page where the problem occurs?

Edited by user Monday, February 25, 2008 3:56:54 PM(UTC)  | Reason: Not specified

Best regards,
George Ulyanov
nairharish  
#3 Posted : Tuesday, January 8, 2008 1:13:35 PM(UTC)
nairharish

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Posts: 4

hi George,

I should have posted this information before. Here's the information you asked for.


Link: http://www.firstphera.co..._cs/basicdemo/start.aspx

Aurigma ActiveX Version:5.(Imageuploader5.cab)

IE Version:6.0.2800.1106

regards
Harish
porche  
#4 Posted : Tuesday, January 8, 2008 4:16:18 PM(UTC)
porche

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hi,
same problem here with some browsers users, the error platform I detected is:
Win XP
IE 7.0
ActiveX
application error problem, crushes IE.
this never happened b4, so we decided to go live with 5.0 with licensing, but this is a nasty error. some users report the crash also
kindly
nairharish  
#5 Posted : Wednesday, January 9, 2008 11:58:10 AM(UTC)
nairharish

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Posts: 4

hi,

Is there a bug in this version or are we missing anything here? Any responses would be appreciated greatly!

regards
Harish
Eugene Kosmin  
#6 Posted : Wednesday, January 9, 2008 4:42:46 PM(UTC)
Eugene Kosmin

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Hello,

Could you provide some steps to reproduce crashing? We tried to do it with IE 6.0 / 7.0, Windows XP/Vista with no success. Is it crashes with any files or some types only?

Edited by user Monday, February 25, 2008 3:57:16 PM(UTC)  | Reason: Not specified

Best regards,
Eugene Kosmin.
Aurigma Development Team
nairharish  
#7 Posted : Friday, January 11, 2008 9:24:33 PM(UTC)
nairharish

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hi,

We are not sure when and how to reproduce this exactly. We are looking for feedback from Aurigma if you have found any information. There are a couple of machines on which this works without any problems and there are some where this does not work and it displays the above shown error.

The machine it did not work was a Win 2000, IE6 i.e. the version mentioned above. We need to go live with this control and need to make a buying decision sooner than later. Please let us know if this is a known issue.

regards
Harish
Eugene Kosmin  
#8 Posted : Sunday, January 13, 2008 1:57:53 PM(UTC)
Eugene Kosmin

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Hi,

There was such issue in IU 5.0.10.0 and it was fixed in the last available build 5.0.15.0. I tested it in Win2K server with IE 6.0 and it worked fine. Try to use the latest version.

If the problem still occurs, please give me your IU configuration page, I’ll perform additional testing.

Edited by user Monday, February 25, 2008 3:57:33 PM(UTC)  | Reason: Not specified

Best regards,
Eugene Kosmin.
Aurigma Development Team
vs_fp  
#9 Posted : Tuesday, January 15, 2008 2:06:51 PM(UTC)
vs_fp

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I am getting a similar error. My IE shuts down as soon as I open the application. I am getting the same error on even the Basic Demo app on your site.

I am using Windows Vista Home Basic and IE 7.0.6000.16575

Please advise
Alex Makhov  
#10 Posted : Tuesday, January 15, 2008 3:55:19 PM(UTC)
Alex Makhov

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Posts: 998

Hello,

Please ensure that you are using Image Uploader 5.0.15.0, not 5.0.10.0 where such problem has been.
Sincerely yours,
Alex Makhov

UserPostedImage Follow Aurigma on Twitter!
vs_fp  
#11 Posted : Thursday, January 17, 2008 1:46:18 AM(UTC)
vs_fp

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I am using the latest version. My browser also crashes when i use your "Basic Demo" application. However, it doesnt when i use the Concurrent Demo app. Please advise asap, this is holding up our release date
Alex Makhov  
#12 Posted : Thursday, January 17, 2008 12:05:50 PM(UTC)
Alex Makhov

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Posts: 998

Hello,

We have tested it again and could not reproduce the problem. Could you describe steb by step how to reproduce the problem on our OnlineDemo?
Sincerely yours,
Alex Makhov

UserPostedImage Follow Aurigma on Twitter!
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