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Jingoo  
#1 Posted : Monday, July 2, 2007 12:57:48 AM(UTC)
Jingoo

Rank: Member

Groups: Member
Joined: 6/27/2007(UTC)
Posts: 12

Hi,

We have a user that can't use ImageUploader 4.5., page is loaded, he has the mention “Applet com.aurigma.imageuploader.ImageUploader (1)” that appears in the bottom of his browser, but Java preload and ImageUploader don't appears...

his config :

- Mac OS 10.3.9

- Firefox 2.0.0.4

- Firewall : Intego NetBarrier X3 Version 10.3.7

We tried to solve the problem :

- Update his java module using this link : http://www.apple.com/sup...updateformacosx1039.html

- Empty FireFox cache folder

- Delete ImageUploader files contained in : "~/Library/Caches/Java/cache/javapi/v1.0/jar/"

And the problem is still unsolved...

We have other users under mac OS X, that don't have problem at all.

Anyone can tell me what to do next? i've got no more idea...

Thanks!

Seb.

Alex Makhov  
#2 Posted : Monday, July 2, 2007 6:23:54 PM(UTC)
Alex Makhov

Rank: Advanced Member

Groups: Member
Joined: 8/3/2003(UTC)
Posts: 998

Hello,

Please, read the following FAQ: Installation Problems.

Edited by user Monday, October 27, 2008 8:02:50 PM(UTC)  | Reason: Not specified

Sincerely yours,

Alex Makhov

UserPostedImage Follow Aurigma on Twitter!

Jingoo  
#3 Posted : Monday, July 2, 2007 6:47:57 PM(UTC)
Jingoo

Rank: Member

Groups: Member
Joined: 6/27/2007(UTC)
Posts: 12

Thanks,

i red all that but :

- Java Runtime Env. is correctly installed

- Java Applet are enabled in browser settings

- User is under Firefox 2.0.0.4, we have other users under Mac OSX / FF2, and ImageUploader works correctly for these users.

We've done another test with this user, we tried another image transfer applet (under java) and that worked properly....

If you need, you can see a screen capture here :

http://www.image-libre.info/tmp/ecran-FIREFOX.gif

thanks,

Seb.

Alex Makhov  
#4 Posted : Monday, July 2, 2007 7:02:30 PM(UTC)
Alex Makhov

Rank: Advanced Member

Groups: Member
Joined: 8/3/2003(UTC)
Posts: 998

Hello,

And what does the Java console say? It looks like there is no JAVA at all or JAVA is disabled on your clients browser.

Sincerely yours,

Alex Makhov

UserPostedImage Follow Aurigma on Twitter!

Jingoo  
#5 Posted : Wednesday, July 4, 2007 10:02:21 PM(UTC)
Jingoo

Rank: Member

Groups: Member
Joined: 6/27/2007(UTC)
Posts: 12

Hi,

I've tested again with the user, here's what java console says :

Plug-in Java(TM): Version 1.4.2_12

Utilisation de la version JRE 1.4.2_12 Java HotSpot(TM) Client VM

Répertoire d'accueil de l'utilisateur = /Users/ZANZIBAR

Configuration du proxy : Aucun proxy

----------------------------------------------------

c: effacer la fenêtre de la console

f: finaliser les objets de la file d'attente de finalisation

g: libérer la mémoire

h: afficher ce message d'aide

l: vider la liste de chargeurs de classes

m: imprimer le relevé d'utilisation de la mémoire

o: déclencher la consignation

p: recharger la configuration du proxy

q: masquer la console

r: recharger la configuration des politiques

s: vider les propriétés système

t: vider la liste des threads

v: vider la pile des threads

x: effacer le cache de chargeurs de classes

0-5: fixer le niveau de traçage à

----------------------------------------------------

MRJ Plugin for Mac OS X v1.0.1

[starting up Java Applet Security @ Thu Jul 05 14:42:24 CEST 2007]

Thu Jul 05 14:42:28 CEST 2007 JEP creating applet com.aurigma.imageuploader.ImageUploader (http://www.jingoo.com/imageUploader/)

Aurigma ImageUploader version: 2.5.4.0

Current document URL: http://www.jingoo.com/al...saisie.php?id_album=2941

Error occured when trying to load data from preferences

Exception, location - IUMain:CreateComponents(), message - null

Reading cookies

>>

>>

< java.security.permissions@b4b24d="">

(java.net.SocketPermission www.jingoo.com connect,accept,resolve)

)

>>>

Cookies: PHPSESSID=5001b1e0a96070eff3459bf9ad1456d1

Reading referer

Referer: http://www.jingoo.com/al...saisie.php?id_album=2941

Thanks,

Seb.

Alex Makhov  
#6 Posted : Friday, July 6, 2007 12:48:33 PM(UTC)
Alex Makhov

Rank: Advanced Member

Groups: Member
Joined: 8/3/2003(UTC)
Posts: 998

Hello,

We have fixed this bug and the fix will be available in further releases.

Sincerely yours,

Alex Makhov

UserPostedImage Follow Aurigma on Twitter!

Jingoo  
#7 Posted : Monday, July 9, 2007 12:59:09 AM(UTC)
Jingoo

Rank: Member

Groups: Member
Joined: 6/27/2007(UTC)
Posts: 12

Problem resolved with the fix !!

Thanks a lot for your reactivity!

Seb.

Erick P  
#8 Posted : Tuesday, July 10, 2007 2:37:48 AM(UTC)
Erick P

Rank: Member

Groups: Member
Joined: 7/10/2007(UTC)
Posts: 4

We purchased the tool last week and we're having the same issue for Mac users in Firefox and Safari. It works fine for most, but so far I have 13 customers that cannot load the tool.

They are all running the latest version of Java and the latest version of OSX. I've had them all dump their cached browser files and they've dumped the cached Java files using the Java 1.4.2 Plugin app.

I'm not sure where to go next. I'm not as technical as most seem to be on this board, so how else can I diagnose what is happening?

Thanks,

Erick

Erick P  
#9 Posted : Wednesday, July 11, 2007 1:33:39 AM(UTC)
Erick P

Rank: Member

Groups: Member
Joined: 7/10/2007(UTC)
Posts: 4

Checking back in. We've got about 30 or so clients now who cannot load Image Uploader. Any advice is appreciated.
Jingoo  
#10 Posted : Wednesday, July 11, 2007 1:42:33 AM(UTC)
Jingoo

Rank: Member

Groups: Member
Joined: 6/27/2007(UTC)
Posts: 12

Try a private message to Alex to have the fix...
Alex Makhov  
#11 Posted : Thursday, July 12, 2007 12:49:16 PM(UTC)
Alex Makhov

Rank: Advanced Member

Groups: Member
Joined: 8/3/2003(UTC)
Posts: 998

Yes, write me a PM ;)
Sincerely yours,

Alex Makhov

UserPostedImage Follow Aurigma on Twitter!

shawno  
#12 Posted : Tuesday, July 17, 2007 10:58:39 PM(UTC)
shawno

Rank: Advanced Member

Groups: Member
Joined: 1/15/2005(UTC)
Posts: 62

Thanks: 1 times
Hey Alex,

We upgraded to 4.5.35 today and may I say that it is very fast to load on nearly all the browsers we tested! Well done!

The only small thing I found was in Mac (10.4.10) using FF (2.0) that when I went to upload images for the first time using 4.5.35 that the browser stopped with the message of "Applet com.aurigma.imageuplaoder.ImageUploader inited" in the bottom left hand corner. I waited about 5 minutes and nothing happened. So i hit refresh and all was great.

I've tried to duplicate this issue with the java console open however i can't (it all appears to be working fine). All I can think is maybe there is some conflict when you come to install 4.5.35 from a previous version??? Not sure but thought I'd let you know just in case there is something you can do about it......

Thanks again for a great upgrade.....

SP

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