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ps-phil  
#1 Posted : Thursday, February 20, 2020 11:25:17 AM(UTC)
ps-phil

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We've been getting a blank screen when trying to preflight a PSD file that contains fonts not on our servers.

Should this display an error message of sorts? or am I missing something?

VictorTolstov  
#2 Posted : Sunday, February 23, 2020 11:50:09 PM(UTC)
VictorTolstov

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Hello Phil,

Could you clarify the version that you are currently using

Regards, Victor

ps-phil  
#3 Posted : Monday, February 24, 2020 9:36:36 AM(UTC)
ps-phil

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Posts: 2

Hey Victor,

thanks for the reply.. we're on version 5.9.0

VictorTolstov  
#4 Posted : Tuesday, February 25, 2020 12:26:31 AM(UTC)
VictorTolstov

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Could you clarify whether you use the Preflight module or the problem occurs on CustomersCanvas, also check the version of Preflight, if you use it

Regards, Victor

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