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#1 Posted : Thursday, November 7, 2019 11:07:08 PM(UTC)

Rank: Newbie

Groups: Member
Joined: 11/7/2019(UTC)
Posts: 3

I have a feature where all the saved design will be shown in a collection and user can select their previous design to make changes. The problem I'm having is I am not able to load the selected design's state file on first launch of the editor. Which means like when I open my collection library and select a design, it showing me the error message The Specified State File is not found. But whenever I load a new template into the iframe first, then I able to load all the previous saved designs without any issue. In order to open my previous designs, I was forced to open a brand new template and load it to iframe, then go back to my collection and load a state it. In this way it works. Whenever I straight away load state file it gives me the error.
Dmitriy Korobitsyn  
#2 Posted : Friday, November 8, 2019 9:01:18 AM(UTC)
Dmitriy Korobitsyn

Rank: Member

Groups: Member, Administration
Joined: 11/14/2018(UTC)
Posts: 17

Please submit a case in your account on our site, because we probably will need some information which can be sensitive for you.
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