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Sean L  
#1 Posted : Wednesday, March 15, 2017 11:05:25 AM(UTC)
Sean L

Rank: Newbie

Groups: Member
Joined: 4/19/2016(UTC)
Posts: 6

Thanks: 1 times
When inserting a rich text field into the designer in Chrome and Opera (Not sure about Safari), the designer completely hides the top menu where you add text, images..etc. The top menu is still there it's just hidden due to CSS it looks like.

Is this a known issue? Is there a work around until it gets patched? This is a huge issue.
Please advise!

Thanks in advance.
Julia Khoptyan  
#2 Posted : Thursday, March 16, 2017 10:15:49 PM(UTC)
Julia Khoptyan

Rank: Member

Groups: Member, Administration
Joined: 8/19/2016(UTC)
Posts: 12

Dear Sean,

Thank you for your question.

Yes, this is the known problem. We are going to release a hotfix on Wednesday (3/22/2017). Is it OK?

I'm terribly sorry for the inconvenience caused to you.

Best regards,
Julia
Sean L  
#3 Posted : Friday, March 17, 2017 7:22:03 AM(UTC)
Sean L

Rank: Newbie

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Joined: 4/19/2016(UTC)
Posts: 6

Thanks: 1 times
Sounds good, thanks for the response Julia I'll wait for the hotfix.
Julia Khoptyan  
#4 Posted : Monday, March 20, 2017 8:37:34 PM(UTC)
Julia Khoptyan

Rank: Member

Groups: Member, Administration
Joined: 8/19/2016(UTC)
Posts: 12

Sean,

Ok, I will keep you informed of the status.

Thanks,
Julia
Sean L  
#5 Posted : Wednesday, March 22, 2017 7:37:14 AM(UTC)
Sean L

Rank: Newbie

Groups: Member
Joined: 4/19/2016(UTC)
Posts: 6

Thanks: 1 times
Hey Julia any chance that hotfix is ready today?
Julia Khoptyan  
#6 Posted : Wednesday, March 22, 2017 7:37:19 PM(UTC)
Julia Khoptyan

Rank: Member

Groups: Member, Administration
Joined: 8/19/2016(UTC)
Posts: 12

Dear Sean,

We have issued the hotfix, please find it in the Licenses & Downloads section.

Should any questions appear, do not hesitate to ask.

Best regards,
Julia
Julia Khoptyan  
#7 Posted : Thursday, March 23, 2017 2:15:47 AM(UTC)
Julia Khoptyan

Rank: Member

Groups: Member, Administration
Joined: 8/19/2016(UTC)
Posts: 12

BTW, in the 4.0.11 version of Customer's Canvas, the problem with CMYK color distortion has been resolved.

Please note that you should use the color channel measurement with values of 0 – 255, but not the percentage values which are between 0 and 100 (as in the PhotoShop) in order to accomplish right colors.

Best regards,
Julia
Sean L  
#8 Posted : Thursday, March 23, 2017 7:55:21 AM(UTC)
Sean L

Rank: Newbie

Groups: Member
Joined: 4/19/2016(UTC)
Posts: 6

Thanks: 1 times
Awesome thanks for the replies Julia I'll try it out today.
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