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Sean L  
#1 Posted : Tuesday, April 19, 2016 9:06:57 AM(UTC)
Sean L

Rank: Newbie

Groups: Member
Joined: 4/19/2016(UTC)
Posts: 6

Thanks: 1 times
Hey,

I've run into an issue regarding fonts being loaded properly in Customer's Canvas.
There are a number of fonts that will refuse to load regardless of being installed on the system hosting the CC editor. Any idea why this happens? Some of the fonts are as follows:
Arial, Arial Narrow, Helvetica 55 Roman, Lucida Handwriting, Century Gothic


Another issue comes up when trying to edit fonts. When editing fonts on the left hand side. The actual text gets updated but the error appears when the element on the left hand side is clicked.

Here is the error:



n {name: "CustomersCanvasException", stack: "Error↵ at new n (http://192.168.0.39/Resources/…T0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:5787:28)", message: "Unknown postscript name Arial"}message: "Unknown postscript name Arial"name: "CustomersCanvasException"stack: "Error↵ at new n (http://192.168.0.39/Resources/Export/simplePolygraphyScripts?v=VIWZo0cc40tkIoxLcqsbD2ZP5tQrJUKz37ixbRtQltY1:1:426)↵ at i._getFontByPsName (http://192.168.0.39/Resources/Export/simplePolygraphyScripts?v=VIWZo0cc40tkIoxLcqsbD2ZP5tQrJUKz37ixbRtQltY1:1:146345)↵ at i.getFontFamily (http://192.168.0.39/Resources/Export/simplePolygraphyScripts?v=VIWZo0cc40tkIoxLcqsbD2ZP5tQrJUKz37ixbRtQltY1:1:143023)↵ at t._updateFamilyAndStyleParams (http://192.168.0.39/Resources/Export/simplePolygraphyScripts?v=VIWZo0cc40tkIoxLcqsbD2ZP5tQrJUKz37ixbRtQltY1:1:387898)↵ at http://192.168.0.39/Reso...UKz37ixbRtQltY1:1:386220↵ at Scope.$digest (http://192.168.0.39/Resources/Export/externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:33044:23)↵ at <error: illegal access>↵ at HTMLSpanElement.<anonymous> (http://192.168.0.39/Resources/Export/externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:40931:23)↵ at HTMLSpanElement.jQuery.event.dispatch (http://192.168.0.39/Resources/Export/externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:6101:9)↵ at HTMLSpanElement.elemData.handle (http://192.168.0.39/Resources/Export/externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:5787:28)"__proto__: Object(anonymous function) @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:29616(anonymous function) @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:26345Scope.$digest @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:33062Scope.$apply @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:33308(anonymous function) @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:40931jQuery.event.dispatch @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:6101elemData.handle @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:5787
externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:47592 GET http://192.168.0.39/Reso...yles/images/tracking.svg 404 (Not Found)(anonymous function) @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:47592forEach @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:16715computeCssStyles @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:47591computeCachedCssStyles @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:47711computeTimings @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:47774init @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:47933prepareRegularAnimation @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:48600initDriverFn @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:48380invokeFirstDriver @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:49982triggerAnimationStart @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:49828nextTick @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:47231scheduler @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:47201(anonymous function) @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:49850Scope.$digest @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:33094Scope.$apply @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:33308(anonymous function) @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:40931jQuery.event.dispatch @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:6101elemData.handle @ externalScripts?v=GUsdT0wIesDCpKJl1GYXQwkWgaWR78AScfxwBnO-FD01:5787




Any help would be greatly appreciated.

Thanks,

Sean
Kate D.  
#2 Posted : Wednesday, April 20, 2016 10:20:41 PM(UTC)
Kate D.

Rank: Advanced Member

Groups: Member
Joined: 10/20/2015(UTC)
Posts: 52

Was thanked: 14 time(s) in 13 post(s)
Hi Sean,

Could you send me more details about the problem? How do you configure the fontList (in the clientConfig.json or in IConfiguration)?

Could you send me the fonts and a template to reprodude the problem?

Bes regards,
Kate
thanks 1 user thanked Kate D. for this useful post.
Sean L on 4/22/2016(UTC)
Sean L  
#3 Posted : Friday, April 22, 2016 1:30:56 PM(UTC)
Sean L

Rank: Newbie

Groups: Member
Joined: 4/19/2016(UTC)
Posts: 6

Thanks: 1 times
Hey Kate,

Sorry the issue was on our end with some unexpected data coming out of one of our databases during the conversion process ;(

Sorry for the inconvenience and thanks for the reply!
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