Welcome Guest! You need to login or register to make posts.



Go to last post Go to first unread
Alex Makhov  
#1 Posted : Monday, January 29, 2007 4:52:58 PM(UTC)
Alex Makhov

Rank: Advanced Member

Groups: Member
Joined: 8/3/2003(UTC)
Posts: 998

If a problem occurs with your copy of Image Uploader, and you want us to fix it, please, do not write something like:

"It crashed! The following window appeared. Any ideas? Please, help ASAP!"

Such reports say almost nothing to the developer.

If you want your problem to be solved really quickly, when reporting about it, follow these general guidelines to provide a good description.

Be specific. Make your report as detailed as possible. That is what you must mention:
* What is the version of Image Uploader?
* Which OS were you using, when the problem occurred?
* Which browser were you using?
* Was the problem reproducible? On which machines you were able to reproduce it?
* Does Image Uploader still work when you try our samples (both online and local)?

Also, explain what you were doing when you got the problem, preferably, as a sequence of steps you took: it will help us to reproduce the problem. Include screenshots if they contain any additional information.

Edited by moderator Thursday, June 20, 2013 10:15:24 PM(UTC)  | Reason: Not specified

Sincerely yours,
Alex Makhov

UserPostedImage Follow Aurigma on Twitter!
George Ulyanov  
#2 Posted : Sunday, June 17, 2007 3:18:10 PM(UTC)
George Ulyanov

Rank: Advanced Member

Groups: Member
Joined: 7/26/2006(UTC)
Posts: 203

If possible please send also:

* Version of Image Uploader (number and type - Java or ActiveX);
* A direct link to the page or its entire code where the problem occurs

Some notes:

A lot of problems are resolved by upgrading to the last version

Edited by user Friday, February 22, 2008 11:06:51 PM(UTC)  | Reason: Not specified

Best regards,
George Ulyanov
#3 Posted : Thursday, August 12, 2010 10:51:32 AM(UTC)

Rank: Newbie

Groups: Member
Joined: 8/12/2010(UTC)
Posts: 1

Thanks for the info. I often say those phrase eh. Helps a lot.Applause
Users browsing this topic
Similar Topics
How to make successful bug report (FAQ – ActiveX/Java Uploader)
by Alex Makhov 1/29/2007 4:52:58 PM(UTC)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.