Aurigma Forums
»
Upload Suite
»
Discussions – ActiveX/Java Uploader
»
Resized Images uploading problems + FF 3.0 black image problem
Rank: Member
Groups: Member
Joined: 2/12/2006(UTC)
Posts: 8
|
Hi, I hope you can assist as the following problems are killing our business. Problem #1: in Uploader 5.x, when we try to upload portrait images that are resized, it often takes forever to 'prepare' the image, and then continues to upload the full resolution image. I was hoping 5.5 would resolve this, but it did not. I did contact support for the issue when 5.0 was introduced but was told that the development team would get to it some day. I can replicate the problem on your demo site consistently as well. If you need some test images, please contact me (I'll try to attach them here) For the time being we switched back to ImageUploader 2 for Java, which worked great until FireFox 3 was released. Many users, Mac and PC, now report that black images are being uploaded once every while. This only occurs when they resize the images prior to upload. On the server we get the right sized image, but all pixels are black, and the bit-depth is 1 as well. In short, people using the Java uploader cannot use it effectively right now. Thank you for your prompt assistance. Donovan
|
|
|
|
|
|
Rank: Advanced Member
Groups: Member, Administration, Moderator
Joined: 7/28/2003(UTC)
Posts: 1,660
Thanks: 5 times
Was thanked: 76 time(s) in 74 post(s)
|
Hello Donovan, Have you repeated this problem on Mac now? I have just uploaded it from PC (FF 3.0.1, Java version 6 update 7) and it works perfectly for me. |
Best regards, Fedor Skvortsov |
|
|
|
|
|
Rank: Member
Groups: Member
Joined: 2/12/2006(UTC)
Posts: 8
|
I should note that the small thumbnails seems to upload fine with the demo (though the first image is very dark for me), but when I click on the images, the first two files display the icon instead of the files.
|
|
|
|
|
|
Rank: Member
Groups: Member
Joined: 2/12/2006(UTC)
Posts: 8
|
Hi Fedor, Yes, I can reproduce it on the Mac. We have had some complaints from PC users regarding this issue as well, but it seems intermittent there. On the Mac I can reproduce it on every mac in the office (all 8). It is in all different versions of OS X, and with FF2 and FF3. If you like, I can create a video of what's happening. Donovan
|
|
|
|
|
|
Rank: Advanced Member
Groups: Member, Administration, Moderator
Joined: 8/3/2003(UTC)
Posts: 1,070
Thanks: 1 times
Was thanked: 12 time(s) in 12 post(s)
|
Hello Donovan, Thanks for the report. Could you provide me with the access to your site where you experience the problem with Image Uploader Java 5.5? It will allow us to reproduce the problem and fix it in timely manner. You can send link to your site and credentians via PM or our support system. |
|
|
|
|
|
|
|
Rank: Member
Groups: Member
Joined: 7/15/2008(UTC)
Posts: 16
|
Is there any solution to the problem? We are encountering the same issue with some MAC machines. Thanks, Yuval
|
|
|
|
|
|
Rank: Advanced Member
Groups: Member, Administration, Moderator
Joined: 8/3/2003(UTC)
Posts: 1,070
Thanks: 1 times
Was thanked: 12 time(s) in 12 post(s)
|
Hello, Please, upgrade to version 5.5.6. The problem with black thumbnails was resolved there. |
|
|
|
|
|
|
|
Aurigma Forums
»
Upload Suite
»
Discussions – ActiveX/Java Uploader
»
Resized Images uploading problems + FF 3.0 black image problem
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.