Safari (mac) "preparing data"

We have been using the ImageUploader 4.5 dual plug-in for a while now.
But recently we have clients that have updated their Java to the latest (on a Mac) and now when they come to our upload page that has the ImageUploader, it either freezes or when they select photos and click upload, it hangs at the "preparing data" progress bar.

Do you know if there is a new issue caused by the latest version of Java on the mac? (v 11.7.0?)
This was the message i got from our client:

"Both mac machines are using 1.4.2 Java Plug-ins. The machine that I had success on was version 11.5.0
The machine that has a problem is running version 11.7.0"

Thanks

I have begun to receive reports of this exact same problem as well. It could be due to the recent Java update or it could be my java-only version of IU 2.5.72.0. With your report as a data point, I am inclined to believe that the Java update is at fault.

My users have the following Java Plugin Settings/Preferences, all of which are v. 11.7.0:
/Applications/Utilities/Java/J2SE 5.0/Java Preferences
/Applications/Utilities/Java/Java 1.3.1 Plugin Settings
/Applications/Utilities/Java/Java 1.4.2 Plugin Settings

To determine which plugin is actually being used, launch:
/Applications/Utilities/Java/J2SE 5.0/Java Preferences
Under the General tab, check the order of the Java Application Runtime Settings. That should indicate which version is actually used.

To determine Java version:
/Applications/Utilities/Terminal
Enter the command 'java -version'.

All of my users show:
java version "1.5.0_13"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_13-b05-241)
Java HotSpot(TM) Client VM (build 1.5.0_13-121, mixed mode, sharing)

Finally, my users run Mac OS X 10.4.11, with all the latest Software Updates. They all have experienced the same issue where both Safari 3.0.4 and Firefox 2.0.0.11 hang at "preparing data".

I can provide detailed console results upon request.

I have results from two users who have reported problems. The following is a paste of their Apple System Profile Hardware Overview, followed by the console dump with the domain name blanked out *************.

User 'frankdeluca' shows that they are using JRE 1.4.2_12, but that should work, yes?

User two is missing the JRE version, but let me know if you need it and I'll try to get it from him.

============================================================

USER FRANKDELUCA

Hardware Overview:

Machine Model: PowerBook G4 15"
CPU Type: PowerPC G4 (3.2)
Number Of CPUs: 1
CPU Speed: 1 GHz
L2 Cache (per CPU): 256 KB
L3 Cache (per CPU): 1 MB
Memory: 1 GB
Bus Speed: 133 MHz
Boot ROM Version: 4.5.3f2
Serial Number: QT246246N4M

============================================================

Java Console

Java(TM) Plug-in: Version 1.4.2_12
Using JRE version 1.4.2_12 Java HotSpot(TM) Client VM
User home directory = /Users/frankdeluca
Proxy Configuration: No proxy

---

c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>

---

Aurigma ImageUploader version: 2.5.72.0
Current document URL: http://*************************/membership/index.lasso#alert
Reading cookies
Reading referer
Referer: http://***********************/membership/index.lasso#alert
Reading additional form content
Form element:<hidden><username><foofoo4>
Additional form processing done
Uploading to http://*********************/membership/upload.lasso
Setting HTTP params: Host=iwg.photography.org
java.lang.NoSuchMethodError: java.lang.String.replace(Ljava/lang/CharSequence;Ljava/lang/CharSequence;)Ljava/lang/String;
at com.aurigma.imageuploader.upload.g.a(Unknown Source)
at com.aurigma.imageuploader.upload.c.b(Unknown Source)
at com.aurigma.imageuploader.upload.c.c(Unknown Source)
at com.aurigma.imageuploader.upload.c.run(Unknown Source)
at java.lang.Thread.run(Thread.java:552)


============================================================
USER TWO

Hardware Overview:

Machine Name: Power Mac G5
Machine Model: PowerMac7,3
CPU Type: PowerPC G5 (3.1)
Number Of CPUs: 2
CPU Speed: 2.7 GHz
L2 Cache (per CPU): 512 KB
Memory: 8 GB
Bus Speed: 1.35 GHz
Boot ROM Version: 5.2.4f1
Serial Number: RM628084RU4


============================================================

MRJ Plugin for Mac OS X v1.0.1
[starting up Java Applet Security @ Fri Dec 14 05:10:32 PST 2007]
Fri Dec 14 05:10:44 PST 2007 JEP creating applet com.aurigma.imageuploader.ImageUploader (http://iwg.photography.org/membership/)
Aurigma ImageUploader version: 2.5.72.0
Current document URL: http://iwg.photography.o...ership/index.lasso#alert
Reading cookies
<<< ProxyClassLoader: defined LiveConnectProxy class. >>>
<<< Here're the permissions you've got: >>>
<<< java.security.Permissions@102fab (
(java.net.SocketPermission iwg.photography.org connect,accept,resolve)
)
>>>
Reading referer
Referer: http://iwg.photography.o...ership/index.lasso#alert
Exception in thread "Thread-18" java.lang.OutOfMemoryError: Java heap space
Exception in thread "Thread-19" java.lang.OutOfMemoryError: Java heap space

Has this problem with the unsupported method been fixed in IU 5.0?



I tried to download the demo, but I repeatedly got a javascript error. I emailed info@aurigma.com for assistance.

Edited by user Thursday, May 22, 2008 3:04:37 PM(UTC)  | Reason: Not specified

Okay, downloaded and testing 5.0. So far, not so good luck. Will post details after I finish collecting user data.



Is there an estimated release date for this fix to IU 4.x?

Thank you!

Have a similar problem outlined in this thread regarding Mac uploads through Safari.

Tried to download and install 4.6. Got a "extracted file may be corrupt error".
Have you published the manual install for download instead of the windows installer of 4.6?

Thanks.

Thanks for your report! Perhaps it is corrupted indeed. I have just reuploaded it.



This EXE file is self-install Image Uploader SDK which contains Image Uploader binaries (CAB and JAR), documentation and samples. You should extract them on Windows workstation and put JAR from this SDK to your server.

If you need an unpacked SDK, here you are:

Image Uploader Legacy Downloads

You can use it if you want to develop on Mac or if you have problems with self-install package.



That's right. First Java version appeared when we released third ActiveX version. That's why the major version number of Java applet was less than the main package version number by 2. But since version 5.0 we decided to use the same version number for both ActiveX and Java to avoid confusion.

Edited by user Tuesday, February 12, 2008 2:01:56 PM(UTC)  | Reason: Not specified

As usual when RedirectUrl stops working in Java version (does AX still work fine?) it means some problems in JavaScript like missing declarations for functions you specify as event handlers. See my reply in this topic for more information on this:

http://forums.aurigma.co...ils-in-Java-version.aspx



What is your server platform? How you parse POST variables? If you use some non-standard upload processing means, it may mean that they are not RFC-compliant.



We would greatly appreciate if you submit case with your bug reports for these errors.

Edited by user Thursday, May 22, 2008 3:08:45 PM(UTC)  | Reason: Not specified

Hello Steve,

The problem with RFC was because we have disabled 'three lines per header' feature in standard version. Today we have implemented a new property called PostFormat especially for your needs. George will send it to you shortly. This feature will be included to the next release of Image Uploader.