Rank: Member
Groups: Member
Joined: 2/12/2006(UTC)
Posts: 8
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Hi, We recently upgraded to version 4.1.21.0 to get the IE 7 and Windows Vista compatibility. Since then, our customer support staff has been overwhelmed with complaints of IE users (both IE 6 & 7). This only happens when we resize the images prior to uploading (so we only send thumbnail1, and NOT the source file). If we do not resize, the upload completes fine. With the resize on, depending on the max connection count, it will go to 'waiting for server' after 20 to 30 files (3 connections) and 40 to 50 files (5 connections). It does this every time. To rule out a server problem, we uploaded over 15,000 images directly through the same CGI process without an issue. IE 6 users using uploader 3.5 have no issues, and neither do FireFox users (PC and Mac). It seems there may be some sort of memory leak with the resizing. The images resized are full resolution files, ranging from 2 to 10mb. It seems to affect all Windows systems. Any guidance is greatly appreciated as this is costing us quite a bit of business (people upload to us to sell photos, meaning no uploads == no sales). Thank you! Donovan (see settings below) Our settings are: Code:iu.activeXControlCodeBase = "/uploader/ImageUploader4.cab";
iu.activeXControlVersion = "4.1.21.0";
iu.javaAppletCodeBase = "/uploader/";
iu.javaAppletCached = true;
iu.javaAppletVersion = "2.1.1.0";
// license key removed
iu.addParam("AutoRecoverMaxTriesCount", 10);
iu.addParam("AutoRecoverTimeOut", 5000);
iu.addParam("DescriptionsReadOnly", "true");
iu.addParam("ShowDescriptions", "false");
iu.addParam("AdditionalFormName", "form1");
iu.addParam("PreviewThumbnailsize", "75");
iu.addParam("UploadThumbnail1Width", "800");
iu.addParam("UploadThumbnail1JpegQuality", "93");
iu.addParam("UploadThumbnail1CopyExif", "True");
iu.addParam("ShowButtons", "False");
iu.addParam("ShowDebugWindow", "False");
iu.addParam("MaxConnectionCount", "5");
iu.addParam("Action", "/cgi-bin/imaging.pl?<tmpl_var session_name>=<tmpl_var session_id>");
iu.addParam("FileMask", "*.jpg;*.jpeg;*.jpe;*.zip;");
iu.addParam("EnableRotate", "False");
iu.addParam("ShowUploadCompleteMessage", "False");
iu.addParam("TimeOut", "2500");
iu.addParam("FolderPaneHeight", "200");
iu.addParam("SignatureFilter", "all");
iu.addParam("Padding", "0");
iu.addParam("FilesPerOnePackageCount", "1");
iu.addEventListener("Progress", "ImageUploader_Progress");
iu.fullPageLoadListenerName = "fullPageLoad";
iu.writeHtml();
Edited by user Friday, February 22, 2008 3:18:28 PM(UTC)
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