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I am trying to load the UI framework and things are not going well. I have passed all the required configs and have added the iframe api as well. Still I am getting the error Failed to perform an action on Customer's Canvas. Error: "IFrame Api is unable to find location of Customer’s Canvas application. Please make sure you have added id="CcIframeApiScript" to the <script> tag loading IFrame Api: <head> … <script id="CcIframeApiScript" type="text/javascript" src="http://example.com/CustomersCanvas/Resources/SPEditor/Scripts/IFrame/IframeApi.js"></script> … </head> For more information please visit https://customerscanvas....i-introduction.htm" n https://h.customerscanva...ts/IFrame/IframeApi.js:1 loadEditor https://h.customerscanva...ts/IFrame/IframeApi.js:1 framework 3.8.0/dist/imports/es8/dynamic.au-widget-canvas.js:1 framework 3.8.0/dist/imports/es8/dynamic.au-widget-canvas.js:1 dynamic.au-widget-canvas.js:1:27590  
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Hello chithra, Please, provide your Customer's Canvas version, UI Framework version and the config.json file of this product. What e-commerce platform do you use? Regards, Sergey
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Rank: Newbie
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Hello, Thanks for replying I am using Drupal commerce (Drupal 7). I am not sure how to check the versions, but the below js are referred, hence I assuming 3.8.0 version of ui framework. https://cdn.jsdelivr.net/npm/@aurigma/ui-framework@3.8.0/dist/driver", "https://cdn.jsdelivr.net/npm/@aurigma/ui-framework@3.8.0/dist/editor", Attaching the config.json. Thanks, Chithra. config.zip (2kb) downloaded 3 time(s).
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Rank: Member
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chithra, Could you give the link where the issue can be reproduced? If you can't give it public, you can create the case: https://customerscanvas.com/account/cases BTW, the links you provided aren't available Regards, Sergey Edited by user Sunday, September 22, 2019 10:30:56 PM(UTC)
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Rank: Newbie
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Joined: 9/19/2019(UTC)
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Rank: Member
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Joined: 12/7/2018(UTC)
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Thank you for the links, we'll check your config. To check your Customer's Canvas version, run "CustomersCanvas.VERSION" in the console of your browser for the tab with CC design editor. Regards, Sergey Edited by user Sunday, September 22, 2019 11:55:53 PM(UTC)
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Rank: Newbie
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Hi , CustomersCanvas.VERSION : "4.4.2" This is the CC version.
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Hello Chithra, We are working on your issue, I'll keep you posted. Regards, Sergey
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Rank: Member
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Hello Chithra, Apparently, the issue is in the version compatibility. Try to use the latest version of UI-Framework 4.5.1: https://www.npmjs.com/package/@aurigma/ui-framework Regards, Sergey Edited by user Wednesday, September 25, 2019 11:04:27 PM(UTC)
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