Rank: Advanced Member
Groups: Member
Joined: 6/15/2006(UTC) Posts: 31
Thanks: 8 times
|
We are having issues with all versions of Aurigma 8 and Internet Explorer 8. Aurigma 8 does not install properly, that is, the 3 panes never show up.
We heard about it from several customers and we are now able to duplicate the problem ourselves.
Is this a problem you are aware of? Do you have a workaround?
Thanks, George
|
|
|
|
Rank: Advanced Member
Groups: Member
Joined: 7/13/2011(UTC) Posts: 286
Thanks: 6 times Was thanked: 31 time(s) in 31 post(s)
|
Hi George, I checked the latest demo in my IE8 and it works fine. Could you please try our online demo to see if you can reproduce the problem there? I also would like to ask for direct link to your uploader page (login/password if any). |
Best regards, Pauline Shirykalova Aurigma Technical Support
|
|
|
|
Rank: Advanced Member
Groups: Member
Joined: 6/15/2006(UTC) Posts: 31
Thanks: 8 times
|
Hi Paulina,
We cannot duplicate the problem on your online demo. We will do some more testing on our end and see what we can figure out.
Thanks for the quick response. George
|
|
|
|
Rank: Advanced Member
Groups: Member
Joined: 7/13/2011(UTC) Posts: 286
Thanks: 6 times Was thanked: 31 time(s) in 31 post(s)
|
No problem. I look forward to more details from you. |
Best regards, Pauline Shirykalova Aurigma Technical Support
|
|
|
|
Rank: Advanced Member
Groups: Member
Joined: 6/15/2006(UTC) Posts: 31
Thanks: 8 times
|
Hi Pauline,
We found the problem. As always it was something simple. When we upgraded to 8.0.26 we replaced Uploader8.cab, Uploader8_x64.cab, Uploader8.jar, and aurigma.uploader.js files but we forgot to also replace aurigma.uploader.min.js.
As always, thanks for a great product and for great customer service, George
|
|
|
|
Rank: Advanced Member
Groups: Member
Joined: 7/13/2011(UTC) Posts: 286
Thanks: 6 times Was thanked: 31 time(s) in 31 post(s)
|
Hi George,
Great that the problem is resolved! Thank you for keeping me updated. |
Best regards, Pauline Shirykalova Aurigma Technical Support
|
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.