Upload buttons sometimes not visible in ActiveX Control

The interface we are using is based on your 'Robust Upload Demo' (and even uses the exact same buttons that came with that demo code).

The problem is inconsistent; sometimes the buttons appear and sometimes they do not. If the user left-clicks where the images 'should be', the component functions normally. They have been able to produce the problem on more than one computer, in both IE7 and IE8.

kschoenl attached the following image(s):

I have never been able to reproduce the problem myself.

Our client told me that the following page works fine for them:

http://demo.aurigma.com/...obustUpload/default.aspx

But on this page, the problem occurs:

http://norwood.addisonte...om/test/upload_test.aspx

I asked them to test the page in a browser other than IE, but they were unwilling to do so. They were also unwilling to test the page from a computer outside their network.

I asked them if they wait 60 seconds, do the buttons eventually appear (that was my subtle way of trying to determine if the problem is a slow connection); they said that when the problem occurs, the buttons never appear no matter how long they wait.

Thanks for the given link.

I have tried to reproduce this problem. I opened your page with Image Uploader in Internet Explorer. All custom buttons were loaded in a few seconds, and shown. Also, I checked it in Fiddler (HTTP debugger) – images of buttons were loaded (see the screen shot attached).

Dmitry.Obukhov attached the following image(s):

I have opened your page today in IE, but all buttons were loaded. Therefore, I recommend you to use a workaround. Probably, it can help to resolve the problem.

Please follow these steps to implement this workaround:

1. Set empty strings for ButtonAddFilesText, ButtonAddFoldersText, and ButtonSendText properties:
   Code:

   
   //…code…
   iu.addParam("ButtonAddFilesText", "");
   iu.addParam("ButtonAddFoldersText", "");
   iu.addParam("ButtonSendText", "");
   //…code…
   

   These buttons will be invisible.

2. Use three custom buttons with the followng onclick events:
   Code:

   
   <img src="Images/AddFilesNormal.png" onclick=" getImageUploader("ImageUploader1").AddFiles();"/>
   <img src="Images/AddFoldersNormal.png" onclick=" getImageUploader("ImageUploader1").AddFolders();"/>
   <img src="Images/UploadNormal.png" onclick=" getImageUploader("ImageUploader1").Send();"/>

Please try this workaround and test it, then let me know about the results whether the buttons will be loaded.